Banking Customer Success Advisor

Bank of Melbourne; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

Bank of Melbourne at 525 Collins Street, Melbourne, is seeking a Customer Service Advisor for a permanent full-time role in our branch network. You will welcome customers, understand their needs and offer tailored banking solutions, in-person and over the phone.

This branch-based position includes comprehensive training, ongoing coaching and the chance to grow within Westpac Group. You’ll work Monday to Friday, with a friendly culture that recognises individuality and helps you build a rewarding

Qualifications

• Experience in customer service and sales, ideally in a target-driven role.
• Resilience and composure in challenging situations.
• Comfortable meeting sales/referral targets and calling customers.

Responsibilities

• Welcome customers at the branch and discuss their financial needs.
• Provide tailored banking solutions and refer to specialist teams as needed.
• Maintain service across in-branch and phone channels, meeting targets.

Skills

Customer service

Sales

Resilience

Phone conversations

Numerical ability

Adaptability

Learning mindset

Job description

Bank of Melbourne at 525 Collins Street, Melbourne, is seeking a Customer Service Advisor for a permanent full-time role in our branch network. You will welcome customers, understand their needs and offer tailored banking solutions, in-person and over the phone.

This branch-based position includes comprehensive training, ongoing coaching and the chance to grow within Westpac Group. You’ll work Monday to Friday, with a friendly culture that recognises individuality and helps you build a rewarding