Azure Cloud Support Engineer - 24x7 Incident Response

ASM Research, An Accenture Federal Services Company; Redmond; On-site; AUD 94,000 - 103,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Cloud Support Engineer to join the 24x7 incident management team. You will diagnose, mitigate and upscale Azure-based issues to maintain high availability, with strong Windows/Linux administration experience.

Applicants should have a BS in CS or related field, 2 years of operations support, 1 year of system administration, and TS clearance with FBI CJIS investigation. Preferred: Azure/AWS, PowerShell scripting.

Qualifications

• BS in CS or other technical discipline preferred.
• 2 years operations experience providing application infrastructure support.
• 1 year performing system administration support (Windows/Linux)

Responsibilities

• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, elevate as needed

Skills

Azure cloud

PowerShell

Windows/Linux

Incident response

Education

Bachelor of Science in CS

Job description

ASM Research, An Accenture Federal Services Company, seeks a Cloud Support Engineer to join the 24x7 incident management team. You will diagnose, mitigate and upscale Azure-based issues to maintain high availability, with strong Windows/Linux administration experience.

Applicants should have a BS in CS or related field, 2 years of operations support, 1 year of system administration, and TS clearance with FBI CJIS investigation. Preferred: Azure/AWS, PowerShell scripting.