AWS Support Engineer - Complex Cloud Troubleshooting

Amazon Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Amazon Web Services (AWS) Region Services team in Australia is seeking engineers to deliver secure, scalable cloud environments and partner with customers on mission-critical workloads.

You will troubleshoot across multiple services, mentor new hires, and create tutorials to help the developer community. This role emphasizes collaboration, learning, and delivering trusted solutions in a fast-paced, security-conscious environment.

Qualifications

• 1+ years of technical support experience.
• Experience scripting in modern programming languages.
• Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
• 1+ years of Linux systems administration and/or development experience.

Responsibilities

• Apply advanced troubleshooting techniques to provide unique solutions to customers.
• Interact with engineers and partner with other AWS teams to reproduce and resolve issues.
• Provide feedback to internal teams to improve services.
• Drive customer communication during critical events.
• Write tutorials and how-to videos for the developer community.
• Work on highly complex customer problems spanning multiple AWS services.
• Mentor new hires and contribute to training and process improvements.

Skills

Technical support

Scripting

Networking

Linux administration

Education

Bachelor's degree

Tools

Scripting languages

Job description

Amazon Web Services (AWS) Region Services team in Australia is seeking engineers to deliver secure, scalable cloud environments and partner with customers on mission-critical workloads.

You will troubleshoot across multiple services, mentor new hires, and create tutorials to help the developer community. This role emphasizes collaboration, learning, and delivering trusted solutions in a fast-paced, security-conscious environment.