AWS Connect Platform Engineer — Production & Support

The HR Ally

Melbourne

On-site

AUD 100,000 - 140,000

Full time

7 days ago

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Job summary

The HR Ally in Melbourne is seeking an experienced AWS Connect Support Engineer to provide support, administration, and operational maintenance for AWS Connect and related contact centre services. The role emphasizes monitoring platform performance, troubleshooting production issues, supporting releases, and ensuring platform stability.

You will collaborate with business and technical teams to maintain platform reliability and deliver high-quality customer experiences.

Qualifications

3+ years of experience in AWS Connect administration and support.
Experience with contact centre services and production support.
Familiarity with AWS services (Lambda, CloudWatch, IAM, API Gateway) and CRM integrations.

Responsibilities

Provide day-to-day support for AWS Connect and contact centre services.
Monitor platform health, performance, and availability.
Investigate and resolve production incidents and perform root cause analysis.
Support deployments, configuration changes, and production releases.
Manage AWS Connect configurations including contact flows, queues, routing profiles, and user administration.
Support integrations with CRM systems, APIs, and AWS services.
Collaborate with business and technical teams to maintain platform stability.