Aviation & Freight Process Analyst — Airport Ops (6m)

The Aquarium; Sydney; On-site; AUD 144,000 - 188,000; Full time

Job summary

The Aquarium is seeking a Business/Process Analyst to document end-to-end business processes and operational workflows for freight and airport operations in Sydney. The role supports the integration of Western Sydney International Airport into the freight network and frontline operations, delivering user guides and procedures.

You will work with operational teams, process owners and technology stakeholders to capture processes, procedures and system workflows, enabling readiness and smoother

Qualifications

• Proven experience as a Business Analyst, Process Analyst or Documentation Specialist.
• Experience in aviation, airport operations, air freight or logistics is highly desirable.
• Strong business process mapping and documentation experience.
• Demonstrated ability to develop user guides, procedures and work instructions.
• Excellent stakeholder engagement and workshop facilitation skills.
• Strong written communication and the ability to simplify complex information.
• Experience working with operational teams and enterprise systems.

Responsibilities

• Map and document end-to-end business processes and operational workflows.
• Develop user guides, work instructions and operational procedures.
• Translate system activities into clear, practical documentation.
• Facilitate workshops with operational teams and subject matter experts.
• Identify process gaps, inconsistencies and improvement opportunities.
• Document decision points, operational controls and hand-offs.
• Support change, training and business readiness activities.

Skills

Business Analyst

Process Analyst

Documentation Specialist

Job description

The Aquarium is seeking a Business/Process Analyst to document end-to-end business processes and operational workflows for freight and airport operations in Sydney. The role supports the integration of Western Sydney International Airport into the freight network and frontline operations, delivering user guides and procedures.

You will work with operational teams, process owners and technology stakeholders to capture processes, procedures and system workflows, enabling readiness and smoother