Aviation Customer Service Specialist

Star Aviation Services Pty Ltd; Moranbah; On-site; AUD 52,000 - 68,000; Full time

Job summary

Star Aviation Services Pty Ltd in Moranbah is seeking a Customer Service Officer to provide seamless check-in and boarding experiences for passengers. You will stay calm under pressure, work closely with a fast-paced team, and embody the airline’s high standards.

Your duties include assisting passengers with check-in, boarding passes and baggage; helping those with special needs; directing to gates; and handling basic inquiries.

Qualifications

• The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC).
• Valid photo identification and security clearance requirements must be met.

Responsibilities

• Assisting passengers with check-in, boarding passes, and baggage.
• Providing support to passengers with special assistance needs.
• Directing passengers safely to gates and boarding areas.
• Handling missing baggage enquiries and basic admin tasks.
• Representing the airline and Star to the highest standard.

Skills

Clear communication

Interpersonal skills

Multitasking

Time management

Customer service

Problem solving

Adaptability

Teamwork

Report writing

Job description

Star Aviation Services Pty Ltd in Moranbah is seeking a Customer Service Officer to provide seamless check-in and boarding experiences for passengers. You will stay calm under pressure, work closely with a fast-paced team, and embody the airline’s high standards.

Your duties include assisting passengers with check-in, boarding passes and baggage; helping those with special needs; directing to gates; and handling basic inquiries.