Airport Passenger Experience Specialist

Swissport; Townsville City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement

Annual leave

Paid training

Job summary

Swissport in Townsville seeks a Passenger Service Agent to help passengers from check-in to boarding, answer questions, and guide travelers through the airport process with professionalism.

You will handle ticket verification, boarding pass issuance, luggage checks, and provide up-to-date flight information while maintaining safety procedures and high service standards. Training and uniforms are provided.

Qualifications

• English language proficiency required.
• Experience in customer service and team environments preferred.
• Willingness to work early mornings, nights and weekends.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Verify tickets, issue boarding passes and check luggage.
• Provide flight information and updates on delays or changes.
• Resolve passenger issues promptly and professionally.
• Support passengers with special needs and mobility requirements.
• Ensure compliance with security procedures throughout operations.
• Coordinate with airport teams to ensure smooth operations.

Skills

Fluent English

Strong interpersonal skills

Team player

Customer service orientation

Luggage handling ability

Tools

MS Office

Job description

Swissport in Townsville seeks a Passenger Service Agent to help passengers from check-in to boarding, answer questions, and guide travelers through the airport process with professionalism.

You will handle ticket verification, boarding pass issuance, luggage checks, and provide up-to-date flight information while maintaining safety procedures and high service standards. Training and uniforms are provided.