AV/VC Support Engineer – Meetings & Events Specialist

Accenture Global; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Accenture ANZ Local Technology Services seeks an experienced Audio Visual and Video Conferencing Support Specialist to maintain AV/VC services across the Sydney office. You will act as the AV/VC SME for meeting spaces and events, ensuring systems are operational, well maintained, and effectively used for meetings and projects.

Responsibilities include configuring, monitoring, and troubleshooting AV/VC systems, managing assets and vendor relationships, and creating processes and training.

Qualifications

• Experience in AV/VC design, deployment, and support.
• Experience in onsite IT AV/VC design and support.
• Strong knowledge of Windows operating systems and related technologies.
• Experience providing desktop support across Windows and Mac environments.
• Experience troubleshooting AV/VC systems and network-connected technologies.
• Experience setting up and supporting AV/VC equipment for meetings, events, and collaboration spaces.
• Knowledge of Teams Rooms and related collaboration technologies.
• Exposure to multiple AV hardware platforms from vendor like Microsoft, Cisco, Poly, Crestron, Extron and AMX.

Responsibilities

• Serve as the AV/VC Subject Matter Expert for meeting spaces and events.
• Configure, monitor, troubleshoot, and maintain AV/VC systems for reliable service delivery.
• Manage AV/VC assets, lifecycle, inventory, maintenance, and vendor relationships.
• Develop operational processes, documentation, training, and continuous improvement initiatives.
• Provide exceptional customer support while collaborating with stakeholders and supporting events and technology upgrades.

Skills

AV/VC design

Onsite support

Windows support

Mac support

AV/VC troubleshooting

Teams Rooms

Collaboration tech

Vendor coordination

After-hours support

Travel readiness

Tools

Microsoft Teams Rooms

Cisco Webex

Poly

Crestron

Extron

AMX

Cyviz

Planar

Lightware

Job description

Accenture ANZ Local Technology Services seeks an experienced Audio Visual and Video Conferencing Support Specialist to maintain AV/VC services across the Sydney office. You will act as the AV/VC SME for meeting spaces and events, ensuring systems are operational, well maintained, and effectively used for meetings and projects.

Responsibilities include configuring, monitoring, and troubleshooting AV/VC systems, managing assets and vendor relationships, and creating processes and training.