Automotive Service Manager - New England - NSW

Automotive Talent; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Automotive Talent is seeking an experienced Service Manager for a single-franchise dealership in the New England region of NSW. The role requires owning workshop numbers, driving bookings, capacity utilization, and service hours while leading the fixed operations team.

You'll guide a team of technicians, a foreman, and a service advisor, with room to grow the department and potentially expand to additional OEMs as the business evolves.

Qualifications

• Experience as an Assistant Service Manager or similar role.
• Technical credibility to back up the team in customer conversations.
• Commercial eye for bookings, capacity and service hours.
• Leadership and coaching ability to develop the team.

Responsibilities

• Oversee workshop operations and ensure bookings and capacity are optimized.
• Manage service hours and ensure team productivity.
• Lead the fixed operations team including technicians, foreman and service advisor.
• Drive growth and explore expansion opportunities with OEMs.

Skills

Assistant Service Manager experience

Technical credibility

Commercial mindset

Leadership & coaching

Relocation willingness

Job description

Automotive Service Manager - New England - NSW

Service Manager - Single-Franchise Dealership (Top 5 Brand) | New England Region, NSW

A genuine tree change opportunity for a fixed operations leader who knows their way around a workshop and isn't afraid to own the numbers - this is a Service Manager role with real scope to make the position your own.

The Opportunity

Our client is a well-established, single-franchise dealership representing one of the top 5 brands, based in the New England region of NSW, and has been owned and run by a hands-on operator for the past three years. The business has grown steadily over that time and is now at the point where it needs a dedicated, qualified Service Manager to take the workshop to the next level.

You'll be stepping into a team of around 13, with a fixed operations crew of five plus yourself - three technicians/apprentices, a foreman who's still active on the tools, and a dedicated service advisor. The basics are covered; what's needed now is someone who can look at the operation commercially, identify where capacity is left on the table, and ensure the team is booked, productive, and maximising service hours.

There's also genuine room to grow. The business is single-franchise but already fielding interest from other OEMs, and facilities permitting, there's scope for the role - and the department - to expand with it.

What You’ll Bring

• Experience as an Assistant Service Manager, Workshop Controller, or similar - ideally someone who's come up through the trade (on the tools, into a foreman role, then service advisor and into management).
• Genuine technical credibility - the ability to back up the team in a tricky customer conversation, not just relay what the foreman tells you.
• A commercial eye - comfortable looking at bookings, capacity and service hours and taking action when things aren't adding up.
• Leadership and coaching ability - keen to develop the team underneath you, including bringing a tech with you if that's part of your story.
• Genuine interest in a move to the New England region of NSW - this isn't a fly-in-fly-out gig, it's a relocation.

The Lifestyle

This is one of those rural moves that looks better the closer you get. Affordable housing (a real prospect if you're coming from Sydney, Brisbane or Melbourne), a genuinely growing town with strong local industry and agriculture behind it, and the kind of community feel where you become part of the business rather than a cog in it. Add in frosty mornings, easy access to the Northern Tablelands, and a dealership that backs its people - it's a strong package for the right person.

Salary is attractive and will be structured around experience - happy to discuss specifics in a confidential chat.

Additional information

• Step up with real scope to grow
• Genuine tree change, top 5 brand
• Supported team, real autonomy