Automotive Reception & Business Administration

Motacare; Greater Bendigo; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time hours

Training provided

Job summary

Motacare is hiring an Administration & Customer Service Specialist to provide exceptional customer experiences at the workshop, balancing admin tasks with service support. You will engage with customers, trade partners, and RACV Patrols to deliver accurate quotes and timely service information.

You will handle bookings, invoicing, payments, and job card preparation, while maintaining stock and workshop presentation.

Qualifications

• Experience in automotive administration or service advisory preferred.
• Strong interpersonal and communication skills.
• Ability to build long-term community relationships.

Responsibilities

• Greet clients, handle phone/email inquiries, bookings and service scheduling.
• Develop rapport with retail and automotive trade customers.
• Process orders, invoicing, payments and prepare job cards.
• Provide accurate quotes for vehicle servicing and repairs.
• Manage stock levels and maintain office/workshop presentation.

Skills

Customer service

Administration

Relationship building

Attention to detail

Tools

XERO

Job description

Automotive Reception & Business Administration

Motacare is a proud, family-oriented company that has been keeping Victorians moving for over 25 years as a trusted RACV Road Service partner. With four thriving mechanical workshops across Bendigo, Ballarat, Shepparton, and Torquay, we operate a fleet of Patrol vans and tow trucks dedicated to top-tier member care.

We work hard, we love what we do, and we pride ourselves on being an ethical employer where team culture actually matters.

The Position

Motacare are seeking an enthusiastic Administration & Customer Service Specialist who will be responsible for the customer and team member experience at the workshop, having outstanding customer service and people skills with an aim to build long term relationships within the community by providing honest advice and high quality work.

We are looking for someone with experience in the automotive industry as well as administration skills. The successful applicant will be continually looking to improve their skills and performance. The successful applicant will help create a great working environment between the Workshop customers, Members, RACV Patrols and the Workshop. No previous experience is required with the RACV as full training will be provided.

Your days will be diverse, fast-paced, and engaging, Key responsibilities will include, but not be limited to:

The Customer Experience: Greeting clients, handling phone/email enquiries, bookings, and service scheduling.

Relationship Building: Actively developing rapport with retail and automotive trade customers.

Admin & Finance: Processing orders, invoicing, handling payments, and preparing job cards.

Quoting & Solutions: Determining customer needs and providing accurate quotes for vehicle servicing/repairs.

Operations: Managing stock levels and maintaining high office/workshop presentation standards.

What we are looking for:

We want someone who takes pride in their work and genuinely enjoys helping people. Ideally, you bring:

Industry Know-How: Previous experience in a similar automotive administration or service advisor role.

Tech Skills: Previous experience with XERO is highly favourable.

Communication Perks: Outstanding interpersonal skills, with a knack for building long-term community relationships.

The Right Attitude: A hands-on, positive, "can-do" approach. You are punctual, reliable, and show great initiative.

Sharp Eye: Strong work ethic, excellent organisational skills, and strict attention to detail.

What's in it for you?

Attractive Salary Package: Competitive remuneration tailored to your experience.

An Ethical Employer: We do things right. All overtime, superannuation, and entitlements are paid fully and correctly.

Great Hours: Full-time hours, Monday to Friday (enjoy your weekends!).

Culture First: A fun, engaging, and dynamic team environment where you will actually enjoy coming to work.

Growth: As a growing company, new opportunities and professional challenges are always presenting themselves.