Automotive Parts Interpreter - Repco Nunawading

Repco; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts

Training and career development

Work-life balance

Parental leave top-up

Inclusive team environment

Employee Assistance Program

Job summary

Repco Automotive Parts Interpreters are experts who provide technical support to trade and retail customers, using their automotive parts knowledge to problem-solve and maximise sales.

They build strong customer relationships, communicate in technical and non-technical terms, and contribute to a safe, busy call-center environment while delivering genuine service and lasting impressions.

Qualifications

• Experience in automotive parts or mechanical fields.
• Customer service orientation with sales exposure.
• Ability to communicate technically and non-technically.
• Strong problem-solving skills.
• Proficient with computers and software.
• Flexible with shifts and holds a valid driver’s license.

Responsibilities

• Provide technical support to trade and retail customers.
• Build effective customer relationships.
• Use up-to-date product knowledge to solve problems and drive sales.
• Deliver genuine service and create lasting impressions for customers.
• Work in a busy phone-based environment.
• Maintain safety awareness.

Skills

Automotive parts knowledge

Customer service

Sales experience

Problem solving

Technical communication

IT/Computer skills

Driver's license

Team player

Tools

CRM software

Job description

Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia & New Zealand. Our brand stands for quality, expertise, and knowledge & our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding, and inclusive and we are passionately focused on safety, results, and continuous improvement. Repco is a division of GPC Asia Pacific.

Employee benefits include:

• Attractive discounts across all GPC AP businesses'
• Employee reward & recognition programs
• Work-life balance
• Ongoing training and career development
• A safe and inclusive team environment
• Employee Assistance Program
• Parental leave top-up allowance

About the role:

Repco Automotive Parts Interpreters are experts who:

• Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Use up-to-date product information & knowledge to problem-solve, and maximise sales
• Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
• Enjoy working in a busy phone-based customer service role
• Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers

About you:

• Have a safety mindset & always strive to provide the safest work environment
• Demonstrate automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge; ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focused
• Experienced using computers / computer programs
• Be a proactive and driven team player, who can also work independently
• Have a flexible availability and hold a valid driver's licence (manual preferred)
• Be available to work agreed schedule, but also have flexibility to work other days if requested

Note, this role will require lifting, bending, climbing & safe driving.

To learn more about Repco, visit: www.repco.com.au or follow us on socials.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.