Automotive Parts Interpreter - Repco North Lakes - Full Time

Repco; North Lakes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounts across GPC AP brands

Rewards programs

Work-life balance

Training and career development

Safe and inclusive environment

EAP (Employee Assistance Program)

Parental leave top-up

Job summary

Repco North Lakes seeks an Automotive Parts Interpreter to deliver technical support to trade and retail customers, drawing on deep automotive knowledge and a customer-first approach. You will build strong relationships, apply current product information to solve problems, and maximise sales in a fast-paced environment.

You will contribute to a safe, supportive team while handling inquiries across phone and in-person channels, with a focus on accurate, helpful guidance for customers.

Qualifications

• Demonstrated customer service experience in a retail or trade environment.
• Experience in sales or upselling within a fast-paced setting.
• Ability to communicate clearly with both technical and non-technical customers.
• Strong problem-solving skills and solutions orientation.
• Proficient with computers and standard software.
• Able to work effectively in a team and independently.

Responsibilities

• Provide technical support to trade and retail customers using automotive knowledge.
• Build and maintain effective customer relationships.
• Use up-to-date product information to troubleshoot and maximise sales.
• Deliver genuine service to create lasting impressions for customers.
• Handle high-volume phone-based customer service with accuracy.

Skills

Customer service

Sales experience

Communication

Problem solving

Computer skills

Team player

Tools

Computer skills

Job description

Automotive Parts Interpreter - Repco North Lakes - Full Time

Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia & New Zealand. Our brand stands for quality, expertise, and knowledge & our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding, and inclusive and we are passionately focused on safety, results, and continuous improvement. Repco is a division of GPC Asia Pacific
Employee benefits include:

• Attractive discounts across all GPC AP businesses'
• Employee reward & recognition programs
• Work-life balance
• Ongoing training and career development
• A safe and inclusive team environment
• Employee Assistance Program
• Parental leave top-up allowance

About the role:
Repco Automotive Parts Interpreters are experts who:

• Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Use up-to-date product information & knowledge to problem-solve, and maximise sales
• Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
• Enjoy working in a busy phone-based customer service role
• Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers

About you:

• Have a safety mindset & always strive to provide the safest work environment
• Demonstrate automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge; ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focused
• Experienced using computers / computer programs
• Be a proactive and driven team player, who can also work independently
• Have a flexible availability and hold a valid driver's licence (manual preferred)
• Be available to work agreed schedule, but also have flexibility to work other days if requested

Note, this role will require lifting, bending, climbing & safe driving.

To learn more about Repco, visit: www.repco.com.au or follow us on socials.

GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA & McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.