Automotive Parts Interpreter - Repco Nunawading

Genuine Parts Company; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts across GPC AP

Work-life balance

Ongoing training and career growth

Safe and inclusive team environment

Employee Assistance Program

Parental leave top-up allowance

Paid volunteer leave

Job summary

Repco is a leading brand in the Australian and New Zealand automotive aftermarket. The role involves assisting DIY & trade customers with technical product support and leading trade sales to build the store's credibility.

Join a division of GPC Asia Pacific, known for quality, expertise, and continuous improvement. The team emphasizes safety, results, and a supportive work environment with opportunities for training and career development.

Qualifications

• Provide technical support to trade & retail customers using automotive parts knowledge.
• Communicate in technical and non-technical terms to customers.
• Demonstrate passion for customer service and sales.
• Be a proactive team player who can also work independently.

Responsibilities

• Provide technical support to trade & retail customers, using their expert automotive parts knowledge.
• Build effective customer relationships.
• Use up-to-date product information to problem-solve and maximise sales.
• Commit to providing genuine service and creating lasting impressions for customers.
• Enjoy working in a busy phone-based customer service role.
• Be safety aware and contribute to a safe work environment.

Skills

Automotive parts knowledge

Customer service

Sales experience

Effective communication

Problem solving

Computer proficiency

Tools

Computers / computer programs

Job description

Assist our DIY & trade customers with technical product support and impart your knowledge. Lead trade sales; build the credibility of the store.

Automotive Parts Interpreter Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia & New Zealand.

Our brand stands for quality, expertise, and knowledge & our team members are valued and appreciated.

We deliver careers and experiences that are supportive, rewarding, and inclusive and we are passionately focused on safety, results, and continuous improvement.

Repco is a division of GPC Asia Pacific.

Employee benefits

• Attractive discounts across all GPC AP businesses’ Employee reward & recognition programs
• Work-life balance
• Ongoing training and career development
• A safe and inclusive team environment
• Employee Assistance Program
• Parental leave top-up allowance
• Paid volunteer leave

About the role:

• Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Use up-to-date product information & knowledge to problem-solve, and maximise sales
• Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
• Enjoy working in a busy phone-based customer service role
• Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers

About you:

• Have a safety mindset & always strive to provide the safest work environment
• Demonstrate automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge; ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focused
• Experienced using computers / computer programs
• Be a proactive and driven team player, who can also work independently
• Have a flexible availability and hold a valid driver’s licence (manual preferred)
• Be available to work agreed schedule, but also have flexibility to work other days if requested
• Note, this role will require lifting, bending, climbing & safe driving.

To learn more about Repco, visit: www.repco.com.au or follow us on socials.

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.