Automotive Parts Interpreter - Repco Colac - Full Time

Repco; Colac; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Discounts across GPC AP businesses

Rewards & recognition programs

Work-life balance

Training and career development

Safe and inclusive team environment

Employee Assistance Program

Parental leave top-up

Job summary

Repco Colac is seeking an Automotive Parts Interpreter to join our Colac team on a full-time basis. You will assist trade and retail customers with automotive parts knowledge and offer genuine service.

Join a supportive, safety-focused workplace with training, benefits and career development opportunities.

Qualifications

• Experience with automotive parts or mechanical knowledge.
• Strong customer service skills with some sales experience.
• Ability to communicate in both technical and non-technical terms.
• Demonstrates problem-solving ability and solutions focus.
• Comfortable using computers and computer programs.

Responsibilities

• Provide technical support to trade and retail customers using automotive knowledge.
• Build effective customer relationships.
• Use up-to-date product information to problem-solve and maximise sales.
• Deliver genuine service and create lasting customer impressions.
• Work in a busy phone-based customer service role.
• Maintain safety awareness and safe work practices.

Skills

Automotive parts knowledge

Customer service

Sales experience

Problem solving

Computer literacy

Safety mindset

Team player

Tools

MS Office

CRM software

Job description

Automotive Parts Interpreter - Repco Colac - Full Time

Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia & New Zealand. Our brand stands for quality, expertise, and knowledge & our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding, and inclusive and we are passionately focused on safety, results, and continuous improvement. Repco is a division of GPC Asia Pacific.

Employee benefits include:

• Attractive discounts across all GPC AP businesses'
• Employee reward & recognition programs
• Work-life balance
• Ongoing training and career development
• A safe and inclusive team environment
• Employee Assistance Program
• Parental leave top-up allowance

About the role:

Repco Automotive Parts Interpreters are experts who:

• Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Use up-to-date product information & knowledge to problem-solve, and maximise sales
• Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
• Enjoy working in a busy phone-based customer service role
• Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers

About you:

• Have a safety mindset & always strive to provide the safest work environment
• Demonstrate automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge; ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focused
• Experienced using computers / computer programs
• Be a proactive and driven team player, who can also work independently
• Have a flexible availability and hold a valid driver's licence (manual preferred)
• Be available to work agreed schedule, but also have flexibility to work other days if requested

Note, this role will require lifting, bending, climbing & safe driving.

To learn more about Repco, visit: www.repco.com.au or follow us on socials.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.