Automotive Parts Interpreter: Expert Support & Growth Path

NAPA Australia; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and incentives

Weekday schedule (Mon-Fri)

Napa Know How career development

Company-funded uniform

Staff discounts (NAPA, Repco, AMX)

Inclusive workplace and diversity

Parental leave top-up allowance

Paid volunteer leave

Job summary

NAPA Australia on the Gold Coast seeks an Auto Parts Interpreter to provide accurate technical parts support to industrial and mining customers, drawing on automotive knowledge. You will assist customers with product information, offer solutions, and apply sales tactics to grow service levels.

Responsibilities include interpreting parts, processing orders, dispatching products, promoting specials, and handling credits while maintaining safety standards in a dynamic team environment.

Qualifications

• Interpret parts with technical knowledge to assist trade, industrial and mining customers.
• Provide exceptional customer experiences and product information.
• Communicate knowledge clearly to customers.
• Be innovative and collaborative in approaching tasks.
• Maintain solution-focused mindset to resolve issues.
• Demonstrate solid computer skills for transactions and records.
• Work safely in a fast-paced, high-performing team.

Responsibilities

• Interpret parts
• Process customer orders
• Dispatch products and parts efficiently
• Promote specials
• Arrange buy ins
• Process customer credits
• Be the first point of contact for customers (in-person and by phone)
• Contribute to a safety-first culture and safe work practices

Skills

Parts interpreting know-how

Customer service

Communication skills

Computer literacy

Safety awareness

Tools

ERP software

Job description

NAPA Australia on the Gold Coast seeks an Auto Parts Interpreter to provide accurate technical parts support to industrial and mining customers, drawing on automotive knowledge. You will assist customers with product information, offer solutions, and apply sales tactics to grow service levels.

Responsibilities include interpreting parts, processing orders, dispatching products, promoting specials, and handling credits while maintaining safety standards in a dynamic team environment.