Automotive Parts Interpreter - Customer Solutions

NAPA Australia; Gold Coast City; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Weekdays work schedule

Napa Know How career opportunities

Company uniform provided

Employee discounts across GPC brands

Inclusive workplace

Parental leave top-up

Volunteer leave

Job summary

NAPA Australia is seeking a hands-on Auto Parts Interpreter on the Gold Coast to provide accurate technical parts support to trade, industrial and mining customers, leveraging deep automotive knowledge. You will interpret parts, process orders, dispatch products, promote specials, and serve as first contact for customers, with a strong emphasis on safety and customer service.

Join a team backed by GPC Asia Pacific with clear career opportunities, competitive salary, and a supportive, inclusive

Qualifications

• Parts interpreting knowledge and ability to explain technical details clearly.
• Strong focus on delivering exceptional customer experiences.
• Ability to share know-how in a customer-friendly way.
• Collaborative and innovative approach to work.
• Solution-oriented and proactive problem solving.
• Solid computer literacy and data entry skills.
• Comfort with fast-paced, high-performing team environments.
• Ongoing safety awareness in all tasks.

Responsibilities

• Interpret parts and provide accurate information.
• Process customer orders and ensure accurate data entry.
• Efficiently dispatch products and parts to customers.
• Promote specials and upsell where appropriate.
• Arrange buy-ins and coordinate with suppliers.
• Process customer credits and refunds as required.
• Be the first point of contact for customers in person and by phone.
• Maintain a safety-first culture and aim for safe, on-time deliveries.

Skills

Parts knowledge

Customer service

Communication

Collaboration

Problem solving

Computer skills

Fast-paced environment

Safety awareness

Job description

NAPA Australia is seeking a hands-on Auto Parts Interpreter on the Gold Coast to provide accurate technical parts support to trade, industrial and mining customers, leveraging deep automotive knowledge. You will interpret parts, process orders, dispatch products, promote specials, and serve as first contact for customers, with a strong emphasis on safety and customer service.

Join a team backed by GPC Asia Pacific with clear career opportunities, competitive salary, and a supportive, inclusive