Automation & Process Improvement Lead (Contract)

Lotus People

Sydney

Hybrid

AUD 100,000 - 115,000

Full time

2 days ago

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Benefits offered by this job

Hybrid working

Ownership

Collaborative team

Job summary

Lotus People is seeking a Process Improvement & Automation Specialist to own automation, AI и self-service projects for the People & Culture team in Sydney. This 4-month contract starts ASAP and offers hybrid work with 4 days in the Sydney CBD office and 1 day WFH.

You will map employee lifecycle processes, design scalable automation, and deliver practical tools that reduce manual work. HR background is not required; experience automating customer journeys or operations is valuable.

Qualifications

Hands-on experience building automations, workflows or self-service tools (Power Automate, Intercom, Zendesk, Salesforce or an HRIS).
Practical use of AI tools to improve processes or customer experience.
Background in customer experience, customer operations, business systems, continuous improvement or people systems.
Confident challenging ideas and engaging senior stakeholders.
Happy to go deep into the detail and build solutions yourself.
Comfortable with change in a fast-moving environment.

Responsibilities

Map and redesign employee lifecycle processes, including onboarding, offboarding, role changes and approvals
Recommend and build automation and AI solutions that remove manual work
Create self-service tools so employees and leaders can find information and complete routine tasks themselves
Build clear ownership and approval steps into workflows
Take ownership of key projects from idea through to delivery
Challenge current ways of working and bring fresh ideas from outside HR
Create scalable solutions that free up People Partners for higher-value work