Process Improvement & Automation Specialist

Lotus People; Sydney; Hybrid; AUD 100,000 - 115,000; Full time

Benefits offered by this job

Hybrid working

Ownership

Collaborative team

Job summary

Lotus People is seeking a Process Improvement & Automation Specialist to own automation, AI и self-service projects for the People & Culture team in Sydney. This 4-month contract starts ASAP and offers hybrid work with 4 days in the Sydney CBD office and 1 day WFH.

You will map employee lifecycle processes, design scalable automation, and deliver practical tools that reduce manual work. HR background is not required; experience automating customer journeys or operations is valuable.

Qualifications

• Hands-on experience building automations, workflows or self-service tools (Power Automate, Intercom, Zendesk, Salesforce or an HRIS).
• Practical use of AI tools to improve processes or customer experience.
• Background in customer experience, customer operations, business systems, continuous improvement or people systems.
• Confident challenging ideas and engaging senior stakeholders.
• Happy to go deep into the detail and build solutions yourself.
• Comfortable with change in a fast-moving environment.

Responsibilities

• Map and redesign employee lifecycle processes, including onboarding, offboarding, role changes and approvals
• Recommend and build automation and AI solutions that remove manual work
• Create self-service tools so employees and leaders can find information and complete routine tasks themselves
• Build clear ownership and approval steps into workflows
• Take ownership of key projects from idea through to delivery
• Challenge current ways of working and bring fresh ideas from outside HR
• Create scalable solutions that free up People Partners for higher-value work

Skills

Automation tools

AI tools

Customer experience

Stakeholder management

Detail-oriented

Change management

Tools

Power Automate

Intercom

Zendesk

Salesforce

HRIS

Job description

Process Improvement & Automation Specialist

• $100k to $115k + super, 4 month contract, ASAP start!
• Build automation, AI and self-service solutions
• 4 days in the office with 1 day wfh, Sydney CBD

• $100k to $115k + super, 4 month contract, ASAP start!
• Build automation, AI and self-service solutions
• 4 days in the office with 1 day wfh, Sydney CBD

ABOUT THE COMPANY

Our client is a fast-growing, tech business based in the Sydney CBD. They move quickly, embrace new ideas and are known for a down to earth, collaborative culture. Their People & Culture team is small but ambitious, and they’re at an exciting point where they want to use automation and AI to scale how they support their people. If you enjoy being close to the action and seeing your work make a real difference, this is a great place to land.

ABOUT THE ROLE

This 4 month contract is a chance to own and build practical solutions that will shape how a People team scales. Working alongside the People & Culture Leaders, you’ll take ownership of key projects, challenge how things are done and roll up your sleeves to build the automation, workflows and self-service tools that make work easier for employees and leaders. You don’t need an HR background. Experience automating customer journeys or operations is just as valuable.

DUTIES

• Map and redesign employee lifecycle processes, including onboarding, offboarding, role changes and approvals
• Recommend and build automation and AI solutions that remove manual work
• Create self-service tools so employees and leaders can find information and complete routine tasks themselves
• Build clear ownership and approval steps into workflows
• Take ownership of key projects from idea through to delivery
• Challenge current ways of working and bring fresh ideas from outside HR
• Create scalable solutions that free up People Partners for higher-value work

SKILLS & EXPERIENCE

• Hands-on experience building automations, workflows or self-service tools (for example Power Automate, Intercom, Zendesk, Salesforce or an HRIS)
• Practical use of AI tools to improve processes or customer experience
• Background in customer experience, customer operations, business systems, continuous improvement or people systems
• Confident challenging ideas and engaging senior stakeholders
• Happy to go deep into the detail and build solutions yourself
• Comfortable with change in a fast-moving environment

BENEFITS

• $100k to $115k + super
• Full time, hybrid working, with 4 days a week in the Sydney CBD office
• Real ownership and the chance to shape how a People team scales
• Work with a supportive, collaborative team in a growing business

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2 to 3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.