AI & Automation Transformation Consultant — Contract

NTT; Sydney; On-site; AUD 166,000 - 240,000; Full time

Job summary

NTT Ltd. in Sydney is seeking an experienced Business Transformation Consultant (AI & Automation) on a contract basis to partner with business stakeholders and drive practical improvements with AI-enabled automation.

You will shape problems, prioritise work, and define measurable benefits across business and technology teams. The role emphasises Lean/Six Sigma methods, process mapping, and clear acceptance criteria, with responsibility for tracking outcomes and ensuring adoption of new ways of

Qualifications

• Substantial experience in consulting, business partnering, continuous improvement or similar roles within large organisations.
• Demonstrated experience applying Lean, Six Sigma or process mapping techniques to improve operational workflows.
• Proven track record developing business cases and tracking delivery against agreed benefits.
• Good technical literacy across modern automation approaches, including RPA and AI-enabled workflows, and experience working with technology teams in Agile environments (Jira/Confluence).
• Strong communication and stakeholder engagement skills, with experience influencing senior leaders.

Responsibilities

• Understand the problem: Work with stakeholders to uncover operational pain points and turn loosely defined challenges into clear problem statements.
• Improve how work gets done: Facilitate process mapping and improvement workshops to simplify and streamline ways of working.
• Prioritise: Assess improvement ideas and recommend where effort should be focused for the greatest impact.
• Build the case: Develop clear business cases, define success measures and track the benefits delivered.
• Connect business and technology: Translate improved processes into clear requirements and acceptance criteria for delivery teams, and help determine where AI or rule-based automation is the right fit.
• Keep delivery on track: Maintain visibility of progress and align with governance and standards.
• Support adoption: Work with change and business teams to embed new ways of working.

Skills

Consulting-style problem solving

Process improvement

Technology awareness

Commercial acumen

Sound judgement

Collaborative design

Stakeholder influence

Education

Lean Green Belt

Tools

Jira

Confluence

Job description

NTT Ltd. in Sydney is seeking an experienced Business Transformation Consultant (AI & Automation) on a contract basis to partner with business stakeholders and drive practical improvements with AI-enabled automation.

You will shape problems, prioritise work, and define measurable benefits across business and technology teams. The role emphasises Lean/Six Sigma methods, process mapping, and clear acceptance criteria, with responsibility for tracking outcomes and ensuring adoption of new ways of