ATM Monitoring & Issue Resolution Specialist

Linfox Armaguard Group Pty Ltd,; Australia; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Career development

Mentoring programs

Dining & travel benefits

Health & well-being

Job summary

LINFOX ARMAGUARD PTY LTD in Frenchs Forest is seeking a Monitoring Officer to supervise ATM fleets under service agreements. You will be the primary contact for clients when issues arise, diagnosing problems and coordinating field staff to ensure timely service responses.

The role requires strong problem solving, a proactive attitude, and the ability to work on a rotating roster, with a focus on safe, reliable cash and valuables handling in a dynamic environment.

Qualifications

• Excellent problem solving and troubleshooting skills.
• Solution oriented attitude.
• Natural flair to build relationships and influence outcomes.
• High computer knowledge with a technical mindset.
• Willingness to work a rotating roster.

Responsibilities

• Monitor the fleet of ATMs under service agreements.
• Be the point of call for clients needing assistance.
• Escalate issues to the appropriate person through procedures.
• Diagnose ATM issues.
• Update clients with job status.
• Coordinate service calls with field staff.

Skills

Problem solving

Relationship building

Technical mindset

Troubleshooting

Communication

Job description

LINFOX ARMAGUARD PTY LTD in Frenchs Forest is seeking a Monitoring Officer to supervise ATM fleets under service agreements. You will be the primary contact for clients when issues arise, diagnosing problems and coordinating field staff to ensure timely service responses.

The role requires strong problem solving, a proactive attitude, and the ability to work on a rotating roster, with a focus on safe, reliable cash and valuables handling in a dynamic environment.