ATM Monitoring & Issue Resolution Officer

Linfox; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Paid parental leave

Career development opportunities

Mentoring programs

Access to benefits across dining ands旅

Job summary

Linfox Armaguard Group is seeking a Monitoring Officer in Sydney to oversee the ATM fleet under service agreements. You will be the first point of contact for clients causing issues and coordinate responses with field staff.

The role requires strong problem solving, a proactive attitude, and the ability to communicate status updates clearly to clients and internal teams. Rotating rosters apply.

Qualifications

• Excellent problem solving and troubleshooting skills.
• Solution oriented attitude.
• Natural flair to build relationships and influence outcomes.
• High computer knowledge with a technical mindset.
• An excellent attitude with a desire to learn and develop.

Responsibilities

• Monitor the fleet of ATMs under service agreements.
• Be the point of contact for clients when something goes wrong.
• Update clients with the status of their jobs.
• Coordinate service calls with field staff.
• Escalate issues through proper procedures.

Skills

Problem solving

Troubleshooting

Relationship building

Technical mindset

Learning mindset

Job description

Linfox Armaguard Group is seeking a Monitoring Officer in Sydney to oversee the ATM fleet under service agreements. You will be the first point of contact for clients causing issues and coordinate responses with field staff.

The role requires strong problem solving, a proactive attitude, and the ability to communicate status updates clearly to clients and internal teams. Rotating rosters apply.