Assistant Venue Manager — Lead Team, Elevate Guest Experience

Melbourne Hospitality People; Melbourne; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Free staff meals and parking

great team culture and professional 工作

a solid consistent team

opportunities for career progression

Résumé du poste

Melbourne Hospitality People in Essendon VIC is seeking an Assistant Venue Manager to join our professional team. You will lead service, coach staff, and maintain high standards of food and beverage delivery while balancing labour and costs.

The role requires 1–2 years in venue management, RSA and Food Handlers certificates, weekend availability, and experience with rostering and POS systems. You will report to the Venue Manager and help drive a positive, customer‑focused culture.

Qualifications

• Minimum 1–2 years in Venue Management with solid restaurant and bar experience.
• Current RSA and Food Handlers certificates required.
• Experience rostering and using POS systems.

Responsabilités

• Leading and motivating a team during service by coaching and training staff on shift.
• Creating a positive, energetic and professional workplace culture.
• Delivering high standard food and beverage service with a hands-on approach.
• Managing labour, productivity and operational efficiency.
• Liaising with the Venue Manager to meet business goals and relay information to the team.
• Assisting the Venue Manager and stepping in as needed in their absence.
• Ensuring open communication across departments and regular staff updates.
• Introducing ideas to enhance culture and ethos of the business.
• Planning and directing staff for events and functions.
• Maintaining venue presentation and comfort levels for customers and staff.
• Working with HR regarding staff issues, employment and training.
• Adhering to company standards, policies and procedures.
• Handling cash procedures when required.
• Assisting with rostering, stock takes, ordering and cost control.

Connaissances

Venue management

Team leadership

Customer service

Communication

Formation

RSA certificate

Food Handlers certificate

Outils

POS systems

Description du poste

Melbourne Hospitality People – Essendon VIC

Mr McCracken is a popular local restaurant and bar within Essendon Fields. The sophisticated, well established venue boasts great food, service and a stellar drinks list.

Mr McCracken is part of the MHP umbrella (Melbourne Hospitality People), a family run group which own five established hospitality venues. Mr McCracken is currently seeking an Assistant Venue Manager to join our professional team.

What MHP offer: Free staff meals and parking, great team culture and professional working environment, a solid consistent team, opportunities for career progression and professional development.

Requirements: Minimum 1-2 years in Venue Management, solid restaurant and bar experience. Availability to work weekends, current RSA and Food Handlers certificate, varied experience with rostering and POS systems.

The Assistant Venue Manager duties are as follows:

Leading and motivating a team during service by coaching, mentoring and training staff members on shift.

Creating a positive, energetic and professional workplace culture.

Delivering food and beverage service of the highest standard with a hands on approach to each service period.

Managing labour, productivity and operational efficiency.

To liaise closely with and report back to the Venue Manager to ensure that all goals set for the business are being addressed and passed on to the rest of the team.

To assist the Venue Manager and step into the Venue Manager role in their absence

Ensuring open lines of communication with all departments of the business. To ensure all internal communication is maintained with the staff regularly

Introducing ideas to enhance the culture and ethos of the business.

Plan, organize, coordinate and direct other staff members to appropriate tasks pertaining to specific events and functions.

Regularly maintaining the venue presentation and comfort levels for customers and staff.

Liaise with Venue Manager and Human Resources regarding staff issues, employment and training.

Ensuring all company standards, policies & procedures set out by the company are executed.

Lock up and safe handling of money procedure when required

Assistance in regular rostering /scheduling, stock takes, ordering, control of cost of goods.

Mr McCracken is looking for confident and personable leaders, people that are passionate about creating memorable guest experiences. Candidates must be problem solvers who work well under pressure. Applicants should have strong organisational skills and excellent communication. If you feel you'd make a good fit for our team, we would love for you to apply!

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