Assistant Venue Manager — Elevate Guest Experience

QA Hotel; Brisbane; In loco; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

The QA Hotel on James Street, New Farm, Brisbane, is seeking an Assistant Venue Manager to join the management team and drive guest experience. This full-time role reports to the Venue Manager and requires proven hospitality leadership with RSA/RSG/RMLV certificates and an Approved Managers licence.

You will lead a team, uphold policies, and foster a high-standard service culture while engaging with the local community to deliver exceptional customer experiences across three levels of

Competenze

• Minimum of 2 years in hospitality management.
• Current RSA, RSG, RMLV certificates and Approved Managers licence.
• Inner-city pub experience is advantageous.
• Ability to deliver exceptional customer experiences.

Mansioni

• Assist in leading team culture, customer experience and compliant operation.
• Engage with the community and drive exceptional service.
• Enforce policies and procedures and maintain high presentation standards.
• Lead by example with a hands-on approach to staff training.

Conoscenze

Hospitality management

Team leadership

Customer service

Community engagement

Formazione

RSA, RSG, RMLV certificates

Approved Managers Licence

Descrizione del lavoro

The QA Hotel on James Street, New Farm, Brisbane, is seeking an Assistant Venue Manager to join the management team and drive guest experience. This full-time role reports to the Venue Manager and requires proven hospitality leadership with RSA/RSG/RMLV certificates and an Approved Managers licence.

You will lead a team, uphold policies, and foster a high-standard service culture while engaging with the local community to deliver exceptional customer experiences across three levels of