Assistant Venue Manager

Urban Alley; City of Melbourne; On-site; AUD 100,000 - 110,000; Full time

Job summary

Urban Alley Brewery – Chadstone Social Quarter is seeking an experienced Assistant Venue Manager to join our leadership team. This hands-on role oversees day-to-day operations and helps shape culture, standards and performance of the team.

You’ll lead front-of-house, drive service excellence, manage labour and training, and contribute ideas to improve the guest experience. A senior level hospitality background and strong communication are essential.

Qualifications

• Experience as Assistant Venue Manager or similar in hospitality.
• Experience in a high-volume pub, restaurant, or bar setting.
• Excellent communication and people management skills.
• Ability to lead by example in a hospitality environment.
• Strong commercial awareness and understanding of venue KPIs.
• Calm and effective under pressure during busy service periods.

Responsibilities

• Lead and motivate a large front-of-house team.
• Deliver consistently high standards of service, food and presentation.
• Support the Venue Manager with day-to-day operations.
• Drive sales, profitability and key venue KPIs.
• Manage labour, rostering and team performance.
• Train, coach and develop supervisors and team members.
• Maintain strong operational, safety and compliance standards.
• Handle guest feedback and resolve issues confidently.
• Support functions, events and high-volume trading periods.
• Open and close the venue and take ownership of shifts.
• Contribute ideas that improve the guest experience and the way we operate.

Skills

Senior hospitality leadership

High-volume venue experience

People management

Commercial awareness

Leadership by example

Job description

$100,000 – $110,000 package including super

Urban Alley Brewery - Chadstone Social Quarter

Lead from the front. Develop great people. Help create a venue guests want to come back to.

We're looking for an experienced and energetic Assistant Venue Manager to join our leadership team.

This is a hands-on leadership role for someone who loves hospitality, takes pride in delivering exceptional service and knows how to get the best out of a team.

Working closely with the Venue Manager, you'll play a key role in the day-to-day operation of the venue, while helping shape the culture, standards and performance of the team.

About the role

As Assistant Venue Manager, you'll be responsible for helping lead all aspects of the venue, including:

Leading and motivating a large front-of-house team

Delivering consistently high standards of service, food and presentation

Supporting the Venue Manager with day-to-day operations

Driving sales, profitability and key venue KPIs

Managing labour, rostering and team performance

Training, coaching and developing supervisors and team members

Maintaining strong operational, safety and compliance standards

Handling guest feedback and resolving issues confidently

Supporting functions, events and high-volume trading periods

Opening and closing the venue and taking ownership of shifts

Contributing ideas that improve the guest experience and the way we operate

About you

We're looking for someone who is already operating at a senior hospitality level and is ready to take the next step.

You'll ideally have:

Previous experience as an Assistant Venue Manager, Duty Manager, Supervisor or similar

Strong experience in a high-volume pub, restaurant, bar or hospitality environment

Excellent communication and people-management skills

A genuine ability to lead by example

Strong commercial awareness and an understanding of venue KPIs

Confidence managing challenging situations and difficult conversations

Excellent organisation and attention to detail

A positive, solutions-focused attitude

The ability to remain calm and effective during busy service periods

A genuine passion for hospitality and creating great guest experiences

Most importantly, you’ll care about your team and take ownership of your venue.

What we offer

This is an opportunity to join a venue where you can genuinely make an impact.

You’ll receive:

A highly competitive salary based on experience

Genuine career progression within the group

A supportive and experienced management team

Structured training and development

The opportunity to develop your leadership and commercial skills

Staff benefits and venue perks

A workplace that values ideas, initiative and accountability

The person we’re looking for

We’re not looking for someone who simply wants to run a shift.

We want someone who wants to lead a team, improve the venue and build something they can be proud of.

If you’re an experienced hospitality leader who is ready for more responsibility, we’d love to hear from you.