Assistant Venue Manager

VARSITY; City Of Joondalup; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent salary package

Attractive bonus scheme

Great work life balance

Learn from some of the very best inthe

Discounted food, drink and activities

Job summary

Varsity in Perth is seeking a hands-on Front of House leader to drive service quality across our venues, mentoring venue teams and modelling the fun-first culture we champion. You will actively supervise front-of-house operations, lead by example at the bar, and ensure guests have an outstanding experience.

As a senior team member, you’ll balance guest satisfaction with cost controls, support the Venue Manager and General Manager, run events, and help recruit and train staff to keep delivering

Qualifications

• Proven experience leading hospitality teams.
• Strong customer service and upselling skills.
• RSA certification and Approved Managers card are required.

Responsibilities

• Be a hands-on leader, clearing tables, serving drinks and backing the team behind the bar.
• Mentor venue teams to deliver exceptional customer service.
• Cultivate a fun-first culture across venues.

Skills

Hospitality leadership

People management

Customer service

Upselling

Education

RSA certification

Approved Managers card

Job description

About Us

Founded by three mates in 2013, Varsity has grown from your favourite student bar in to an entertainment hub! Serving up tasty burgers, saucy wings and cold beers across 9 venues in Perth, we've now levelled up in to the arcade and bowling sphere!

Varsity provides a fun, positive, and career focused environment for our teams to learn, grow and deliver on our motto - Good Times Always!

Why Work With Us?

• Excellent salary package
• Attractive bonus scheme
• Great work life balance
• Learn from some of the very best in the industry
• Discounted food, drink and activities for you and your friendsacross all Signature Hospitality Group brands
• Amazing opportunities for growth
  

What Will You Do?

• Be a hands-on leader, clearing tables, serving drinks and jumping behind the bar to show your team how it's done.
• Mentor your venue teams to deliver exceptional customer service.
• Cultivate a fun-first culture.
• Support the Venue Manager with ensuring your venues Front of House teams success, maintaining the right balance between financial focus and operational excellence.
• Support the Venue General Manager with managing labour costs and COG's to maximise the Front of House departments profitability.
• Champion excellence in the amusement department, running the Redemption Store, keeping up with maintenance, cleaning and encouraging customers to get involved in the fun!
• Encourage up-selling and ensure marketing promotions are being effectively managed to maximise profitability.
• Run excellent events and functions, giving our clients the best in-venue experience possible.
• Support with recruiting and selecting exceptional team members, including running trial shifts.
• Be a loud and proud brand ambassador, ensuring our venues look their very best, the atmosphere is set, and that our guests keep coming back for another slice of the action!

What Will You Bring?

• Infectious enthusiasm and positivity
• Proven experience in hospitality leadership
• An understanding of a venues financials
• A can-do attitude, and a hands-on approach
• Valid RSA and Approved Managers card
• Willingness to be First Aid trained is essential
• Previous experience in an arcade or bowling sphere is a big plus!

Sound good?

Don't rule yourself out if you don't meet all the above criteria, with exciting expansion plans coming soon, our team are growing across the board so we might just have the perfect role for you!