Assistant Venue Manager

Funlab; Canberra; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free activities across Funlab brands

Four extra paid leave days per year

Headspace mental health support

Inclusion networks (Pride, Women, etc)

Job summary

Funlab is seeking an Assistant Venue Manager to lead operations at Holey Moley & Hijinx Hotel in Canberra. You’ll supervise guest-facing teams, manage rosters, training, and safety standards while delivering unforgettable experiences.

You bring at least one year of people management, a valid RSA and Working with Children Check, and a passion for revenue growth, guest service, and a positive, proactive mindset.

Qualifications

• Minimum 1 year people management experience.
• A valid RSA and Working with Children Check.
• Availability to work nights and weekends.
• Obsession with providing the best guest experiences.
• Experience in driving revenues on shift.
• Proactive, with a sense of urgency and a positive can-do attitude.
• Excellent written and verbal communication skills.
• Well organised planner who works well under timeline pressures and tackling multiple priorities.
• Capable problem-solver and thinking on your feet.
• Proven ability to build and manage relationships with different stakeholders.
• Desire to show off what you've got and what heights you can take the business.

Responsibilities

• Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences.
• Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests.
• Create WOW Spaces: Transform our venue into the ultimate FUN destination.
• Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros.
• Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more.
• Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting.
• Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue.

Skills

People management

Guest experience

Revenue growth

Communication

Proactive mindset

Job description

Be yourself.
Love, Funlab.

Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet.

With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001.

Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach.

Now, we’re on the lookout for an Assistant Venue Manager to join the team atHoley Moley & Hijinx Hotel in Canberra - someone who’s passionate about people, driven by fun, and ready to create unforgettable experiences.

Why Work with Us?

• Advance your career with a powerhouse in the entertainment industry
• Personalised development tailored to you, plus the chance to learn from some of the best in the biz
• A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success
• Extra time off! Enjoy four additional paid leave days just for you
• Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave
• Play on us! Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks!
• And most importantly...because we’re just that AWESOME!

What You’ll Do

• Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences
• Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
• Create WOW Spaces: Transform our venue into the ultimate FUN destination
• Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros
• Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more
• Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting
• Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue

*As we are a seven day a week business, you must be available to work nights and weekends*

What You’ve Got

• Minimum 1 year people management experience
• A valid RSA and Working with Children Check
• Availability to work nights and weekends. After all, that’s where the action is at!
• An obsession with providing the best guest experiences
• Experience in driving revenues on shift
• Proactive, with a sense of urgency and a positive can-do attitude
• Excellent written and verbal communication skills
• Well organised planner who works well under timeline pressures and tackling multiple priorities
• Capable problem-solver and thinking on your feet
• Proven ability to build and manage relationships with different stakeholders
• A desire to show off what you've got and what heights you can take the business!

Keen?

If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us!