Assistant Venue Manager | Strike Bowling & Holey Moley

Funlab; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free activities across Funlab brands (

Four extra paid leave days

Headspace and wellbeing support

Job summary

Funlab is seeking an Assistant Venue Manager to join the Strike Bowling, Holey Moley, Archie Brothers and Hijinx Hotel venues in Surfers Paradise. You will lead a fast-paced team, drive guest satisfaction, and oversee daily operations across multiple brands.

The role requires minimum 1 year of people management, RSA and Working with Children Checks, and availability for nights and weekends. Join a people-first culture that values growth and memorable experiences.

Qualifications

• Minimum 1 year people management experience.
• A valid RSA and Working with Children Check.
• Availability to work nights and weekends.
• Passion for delivering outstanding guest experiences.
• Experience in driving revenues on shift.
• Proactive with a positive can-do attitude.

Responsibilities

• Lead with energy: motivate your team to create unforgettable experiences.
• Drive revenue: manage shifts, upsell, and elevate the guest experience.
• Transform venues into vibrant, welcoming spaces.
• Coach a high-energy team of customer service, bar and host staff.
• Oversee front of house and back of house operations including rosters, training, and forecasting.
• Foster a collaborative, inclusive culture across the team and venue.

Skills

People management

Guest service leadership

Revenue generation

Communication

Organisation & planning

Job description

Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet.

With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001.

Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach.

Now, we’re on the lookout for an Assistant Venue Manager to join the team atStrike Bowling, Holey Moley, Archie Brothers and Hijinx Hotel in Surfers Paradise - someone who’s passionate about people, driven by fun, and ready to create unforgettable experiences.

Why Work with Us?

• Advance your career with a powerhouse in the entertainment industry
• Personalised development tailored to you, plus the chance to learn from some of the best in the biz
• A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success
• Extra time off! Enjoy four additional paid leave days just for you
• Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave
• Play on us! Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks!
• And most importantly…because we’re just that AWESOME!

What You'll Do

• Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences
• Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
• Create WOW Spaces: Transform our venue into the ultimate FUN destination
• Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros
• Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more
• Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting
• Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue

*As we are a seven day a week business, you must be available to work nights and weekends*

What You've Got

• Minimum 1 year people management experience
• A valid RSA and Working with Children Check
• Availability to work nights and weekends. After all, that’s where the action is at!
• An obsession with providing the best guest experiences
• Experience in driving revenues on shift
• Proactive, with a sense of urgency and a positive can-do attitude
• Excellent written and verbal communication skills
• Well organised planner who works well under timeline pressures and tackling multiple priorities
• Capable problem-solver and thinking on your feet
• Proven ability to build and manage relationships with different stakeholders
• A desire to show off what you've got and what heights you can take the business!

Keen?
If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us!

Don’t self-reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!