Assistant Venue Leader — Lead with Energy & Growth

Yo-Chi - Embrace the Chi Pty Ltd; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free Yo-Chi on shift

Staff discounts on shifts

Career progression opportunities

Flexible rotating rosters

Happiness Hub access

Job summary

Yo-Chi Eastland in Melbourne is hiring a Full Time Assistant Venue Leader to be at the heart of the action, leading the team and ensuring guest satisfaction. You will support the Venue General Manager in daily operations, drive sales and efficiency, and coach team members to develop future leaders.

Ideal candidates bring 2+ years of leadership in hospitality or retail, a hands-on coaching style, and the ability to stay calm under pressure during busy services.

Qualifications

• 2+ years of leadership experience in hospitality or retail.
• Strong people management and coaching skills.
• Guest-focused mindset with excellent service standards.
• Ability to manage busy service periods and motivate a team.

Responsibilities

• Support the Venue General Manager in day-to-day operations.
• Drive sales, labour and COGS through efficient venue operations.
• Lead each shift with energy and deliver exceptional guest experiences.
• Coach and develop team members to build capability and future leaders.
• Maintain food safety, WHS and compliance standards.
• Oversee stock, ordering, cash handling, rostering and admin tasks.
• Keep the venue running smoothly during busy services.
• Foster a positive, high-performing culture.

Skills

Leadership experience

People management

Customer service focus

Hospitality/retail experience

Job description

Yo-Chi Eastland in Melbourne is hiring a Full Time Assistant Venue Leader to be at the heart of the action, leading the team and ensuring guest satisfaction. You will support the Venue General Manager in daily operations, drive sales and efficiency, and coach team members to develop future leaders.

Ideal candidates bring 2+ years of leadership in hospitality or retail, a hands-on coaching style, and the ability to stay calm under pressure during busy services.