Assistant Unit Manager

Compass Group Pty Limited; Melbourne; On-site; AUD 75,000 - 91,000; Full time

Benefits offered by this job

Travel Allowance provided

12 weeks parental leave

Training & development opportunities

Employee discounts

Job summary

Compass Group Australia’s Airline Lounge operations are seeking an Assistant Unit Manager to oversee daily lounge services and drive premium guest experiences. The role includes acting as Manager on Duty, leading supervisors and front-line teams, and coordinating rostering, stock control and service delivery across shifts.

You will build strong client partnerships, ensure safety and compliance, and contribute to continuous improvement and operational handovers, while maintaining a calm,

Qualifications

• Leadership experience in hospitality or related operations.
• Strong communication and stakeholder management.
• Excellent attention to detail and premium service standards.
• Reliable, punctual and able to work in a fast-paced environment.
• Calm under pressure, especially during peak times.

Responsibilities

• Support the Lounge Manager in overseeing all lounge operations and ensuring exceptional service delivery across each shift.
• Act as Manager on Duty when required, leading the team and maintaining operational standards.
• Build and maintain strong client relationships, assisting with operational requests and service delivery expectations.
• Lead, coach and develop supervisors, team leaders and frontline team members.
• Assist with rostering, workforce planning, stock control and day-to-day administration.
• Manage guest feedback, service recovery and operational escalations professionally.
• Ensure compliance with airport safety, security and food safety requirements.
• Support continuous improvement initiatives and contribute to operational reporting and handovers.

Skills

Leadership experience

Communication

Attention to detail

Reliability

Calm under pressure

Job description

Assistant Unit Manager

83k Base + Superannuation

• Friday to Sunday, 4:30pm-12:30am, and Monday to Tuesday, 12:00pm-8:00pm.
• Flexibility: When covering the Manager's leave, hours change to Monday to Friday, 11:00am-7:00pm. Flexibility is available to accommodate important personal commitments and adjust days off where required.
• Global organization with career progression

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reduce the impact of lounge operations on the planet.

The Position

• Support the Lounge Manager in overseeing all lounge operations and ensuring exceptional service delivery across each shift
• Act as Manager on Duty when required, leading the team and maintaining operational standards
• Build and maintain strong client relationships, assisting with operational requests and service delivery expectations
• Lead, coach and develop supervisors, team leaders and frontline team members
• Assist with rostering, workforce planning, stock control and day-to-day administration
• Manage guest feedback, service recovery and operational escalations in a professional manner
• Ensure compliance with airport safety, security and food safety requirements
• Support continuous improvement initiatives and contribute to operational reporting and handovers

The Person

• Previous leadership experience within hospitality, lounges, hotels, restaurants or catering operations
• Strong communication and stakeholder management skills
• Exceptional attention to detail and commitment to premium service standards
• Reliable, punctual and able to work effectively in a fast-paced environment
• Positive, solutions-focused approach with the ability to lead by example
• Calm under pressure, particularly during peak operational periods
• Professional presentation and commitment to workplace safety

The Benefits

• Travel Allowance provided
• 12 weeks of paid parental leave
• Access to a wide variety of training & development opportunities
• Immediate access to retail discounts available to Compass Group employees