Assistant Store Manager Trade - Supercheap Auto Penrith

Super Retail Group; Penrith City Council; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Work-life balance

Weekly pay with bonus opportunities

Staff discounts

Parental Leave

Job summary

Supercheap Auto Trade in Penrith is seeking an Assistant Store Manager – Trade to lead the day‑to‑day performance of the Trade team, ensuring accurate parts advice, responsive service and on‑time delivery for local workshops.

You will coach staff, manage trade sales KPIs, develop customer relationships, and partner with the Store Manager to grow trade sales while maintaining a safe, efficient operation across trade counter, phone, and delivery channels.

Qualifications

• Experience leading retail or trade teams with a customer focus.
• Automotive parts interpretation knowledge and product awareness.
• Experience managing customer service across phone, counter and B2B channels.
• Ability to coach and develop a high-performing team.
• Track record delivering sales and operational KPIs.
• Familiarity with order fulfilment, picking, packing and local delivery.
• Proficiency with CRM/ERP/POS systems and safety standards.

Responsibilities

• Lead the trade team to deliver outstanding customer service via trade hotline and counter.
• Support trade sales, gross profit and customer loyalty targets.
• Coach team members in parts interpretation and service excellence.
• Manage order processing, picking, packing, dispatch and local delivery.
• Build strong relationships with local workshops and trade customers.
• Ensure safety, compliance and efficient operations.

Skills

Leadership

Retail leadership

Customer service

Parts knowledge

Team coaching

KPIs

CRM/ERP/POS

Driver license

Job description

Supercheap Auto Trade is looking for an Assistant Store Manager to help lead our Penrith Trade team, delivering exceptional service, accurate parts advice, reliable order fulfilment and on-time delivery for our trade customers.

Our trade team is a dedicated business-to-business operation supporting local workshops and trade customers with automotive parts advice, order fulfilment and delivery services.

This hands-on leadership role combines automotive parts interpretation, customer service, team development and commercial performance. You’ll work alongside the team across the trade counter, phone sales, order fulfilment and delivery operations, while partnering with the Store Manager to grow trade sales, strengthen customer relationships and build a high-performing team culture.

• Say goodbye to weekend shifts – hello, work-life balance!
• Competitive salary with super, weekly pay, and potential bonus opportunities
• Enjoy significant savings across all our brands Supercheap Auto, BCF, Macpac, and rebel
• Join our dedicated Supercheap Auto Trade team in Penrith
• A varied role combining parts expertise, customer service and local delivery

What’s in it for you?

Be rewarded with great work-life balance, group wide career and development opportunities along with:

• Inclusive & Supportive Culture: Join a diverse, inclusive workplace where you can bring your whole self to work and grow your career.
• Innovation & Recognition: Thrive in a culture that champions innovation, collaboration, and celebrates your contributions through a dedicated recognition platform.
• Wellbeing Focus: Benefit from wellbeing initiatives, including 24/7 support through the Sonder app.
• Exclusive Perks: Enjoy corporate rates on travel, fitness, insurance, entertainment, and more, plus great team discounts through our Perks Program.
• Parental Support: Access generous Parental Leave from day one, supporting both primary and secondary carers.

About the Role

As the Assistant Store Manager – Trade, you’ll support the Store Manager in leading the day-to-day performance of the Trade team. You’ll ensure local workshops and trade customers receive accurate parts advice, responsive service and reliable order fulfilment. From managing trade sales performance and customer relationships to coaching team members and maintaining safe, efficient operations, you’ll play a critical role in the success of Trade in Penrith.

A Typical Day

• Leading the trade team to deliver outstanding customer service through the trade hotline and counter
• Supporting trade sales, gross profit and customer loyalty targets
• Coaching team members in automotive parts interpretation and customer service excellence
• Managing order processing, picking, packing, dispatch and local delivery operations.
• Building strong relationships with local mechanics, workshops and trade customers
• Monitoring workflow, service levels and operational priorities throughout the day
• Ensuring compliance with safety, vehicle, delivery and workplace procedures
• Supporting recruitment, training, rostering and team development activities

To thrive here you'll bring:

• Leadership experience in retail, trade, automotive, fulfilment or a similar customer-focused environment
• Automotive parts interpretation experience and strong product knowledge
• Experience leading customer service across phone, counter and business-to-business channels
• Ability to coach, motivate and develop a high-performing team
• Experience delivering sales, customer service and operational KPIs
• Knowledge of order fulfilment processes, including picking, packing, dispatch and delivery operations.
• Experience using customer relationship management (CRM), enterprise resource planning (ERP), point-of-sale (POS) or automotive parts catalogue systems.
• A commitment to workplace safety and operational excellence
• Current unrestricted Class C Driver Licence

Local trade account management, automotive retail or business-to-business sales experience will be highly regarded but is not essential.

Why Super Retail Group

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, BCF, Macpac and rebel and is one of Australia and New Zealand's largest retailers.

We believe diversity, equity, inclusion and belonging are essential to creating a workplace where everyone can thrive. We value the unique perspectives and experiences that strengthen our teams and help us innovate, and we’re committed to fostering an environment where everyone feels they belong and can reach their full potential. If you need any adjustments during the recruitment process or workplace accommodation to perform at your best, please let us know in your application.

A note to candidates: This is a human-led recruitment process, and every application is reviewed by our Talent Acquisition team. (And yes, this was proudly written by a human too!)

Applications are assessed as they are received and the closing date subject to change.