Trade Team Member - Supercheap Auto Penrith

Super Retail Group; Penrith; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate with super and

Discounts across brands

Parental Leave from day one

Job summary

Supercheap Auto Penrith is expanding its Trade team to support local mechanics and workshops by delivering the right parts quickly. In this role you will interpret parts, process orders, pick and pack, and complete safe deliveries to local trade customers, blending in-store duties with delivery work as demand requires.

You will operate SAP CRM or similar systems, handle trade enquiries, and ensure accurate pricing and timely deliveries.

Qualifications

• Interpret automotive parts and provide accurate product advice.
• Process orders, quotes and pricing in SAP or other systems.
• Provide excellent customer service and sales support over the phone and in-store.
• Utilise CRM/ERP systems to manage trade enquiries and orders.

Responsibilities

• Answer trade hotline and in-store enquiries with reliable product guidance.
• Process orders, payments and pricing; verify accuracy.
• Pick, pack and dispatch orders for collection or delivery.
• Complete safe, timely deliveries to local trade customers.

Skills

Automotive parts interpretation

Product knowledge

Customer service

CRM / ERP experience

Safe driving

Delivery operations

Tools

SAP CRM

Job description

Trade Team Member - Supercheap Auto Penrith

• Competitive hourly rate with super and weekly pay
• Significant discounts across Supercheap Auto, BCF, Macpac and rebel
• Join our dedicated Supercheap Auto Trade team in Penrith
• A varied role combining parts expertise, customer service and local delivery

WHAT'S IN IT FOR YOU?

Be rewarded with great work-life balance, group-wide career and development opportunities, plus:

• An inclusive, supportive culture where you can bring your whole self to work
• Wellbeing support, including 24/7 access through the Sonder app
• Corporate rates and team-member offers through our Perks Program
• Generous Parental Leave from day one for primary and secondary carers

ABOUT THE ROLE

Supercheap Auto Trade helps local mechanics and automotive workshops get the right parts, fast, through our trade hotline, in-store counter and delivery. We're growing our Trade team in Penrith.

As a Trade Team Member, you'll support the full customer journey. You'll interpret automotive parts, process orders, pick and pack products, and complete safe, reliable deliveries to local trade customers. The role will generally blend in-store trade duties and delivery work, flexing with customer demand and operational priorities.

A TYPICAL DAY MAY INCLUDE

• Answering trade hotline and in-store enquiries, interpreting parts needs and providing accurate product advice
• Processing orders, quotes, payments and approved pricing in SAP CRM or other systems
• Picking, packing and checking orders for collection or delivery
• Completing planned and ad-hoc deliveries safely, accurately and on time
• Obtaining proof of delivery and providing friendly, professional service at customer sites
• Conducting vehicle checks and loading, securing and unloading products safely
• Keeping the trade, pick/pack and dispatch areas safe, tidy and organized
• Replenishing inventory – DC deliveries, and direct to store deliveries

TO THRIVE HERE, YOU'LL BRING

• Current full Class C driver licence suitable for a hatchback or small to mid-sized van — Essential
• Automotive parts interpretation and product knowledge — Essential
• Experience with catalogue and parts look-up systems — Essential
• Customer service and phone-based sales experience — Essential
• CRM or ERP system experience, such as SAP — Essential
• Safe driving, manual handling and load restraint awareness — Essential
• Ability to safely meet the physical requirements of the role, including repeated lifting up to 20 kg and regular vehicle entry and exit — Essential
• Pick/pack, dispatch, trade or automotive retail experience — Desirable

Join us to make your career SUPER!

WHY SUPER RETAIL GROUP?

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, BCF, Macpac and rebel, and is one of Australia's largest retailers.

We believe diversity, equity, inclusion and belonging are essential to creating a workplace where everyone can thrive. We value the unique perspectives and experiences that strengthen our teams and help us innovate. If you need adjustments during the recruitment process or workplace accommodation to perform at your best, please let us know in your application.

A note to candidates: This is a human-led recruitment process, and every application is reviewed by our Talent Acquisition team. (And yes, this was proudly written by a human too!)

Applications are assessed as they are received and the closing date subject to change.

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