Assistant Store Manager Trade - Supercheap Auto Penrith

Supercheap Auto; Penrith City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Weekly pay

Bonus opportunities

Trade discounts across brands

Job summary

Supercheap Auto Trade in Penrith is seeking an Assistant Store Manager to lead the Trade team, delivering expert parts advice, accurate order fulfilment and on-time delivery for local workshops and trade customers.

You will partner with the Store Manager to grow trade sales, strengthen relationships and build a high-performing team culture while ensuring safety and operational excellence across trade operations.

Qualifications

• Leadership experience in retail, trade, automotive, fulfilment or a similar customer-focused environment.
• Automotive parts interpretation experience and strong product knowledge.
• Experience leading customer service across phone, counter and business-to-business channels.
• Ability to coach, motivate and develop a high-performing team.
• Experience delivering sales, customer service and operational KPIs.
• Knowledge of order fulfilment processes, including picking, packing, dispatch and delivery operations.
• Experience using CRM, ERP, POS or automotive parts catalogue systems.
• A commitment to workplace safety and operational excellence.
• Current unrestricted Class C Driver Licence.

Responsibilities

• Leading the trade team to deliver outstanding customer service through the trade hotline and counter
• Supporting trade sales, gross profit and customer loyalty targets
• Coaching team members in automotive parts interpretation and customer service excellence
• Managing order processing, picking, packing, dispatch and local delivery operations.
• Building strong relationships with local mechanics, workshops and trade customers
• Monitoring workflow, service levels and operational priorities throughout the day
• Ensuring compliance with safety, vehicle, delivery and workplace procedures
• Supporting recruitment, training, rostering and team development activities

Skills

Leadership

Parts interpretation

Customer service

Team coaching

Sales KPIs

Order fulfilment

CRM/ERP/POS

Safety

Driver licence

Job description

Supercheap Auto Trade is looking for an Assistant Store Manager to help lead our Penrith Trade team, delivering exceptional service, accurate parts advice, reliable order fulfilment and on-time delivery for our trade customers.

Our trade team is a dedicated business-to-business operation supporting local workshops and trade customers with automotive parts advice, order fulfilment and delivery services.

This hands-on leadership role combines automotive parts interpretation, customer service, team development and commercial performance. You’ll work alongside the team across the trade counter, phone sales, order fulfilment and delivery operations, while partnering with the Store Manager to grow trade sales, strengthen customer relationships and build a high-performing team culture.

• Say goodbye to weekend shifts – hello, work-life balance!
• Competitive salary with super, weekly pay, and potential bonus opportunities
• Enjoy significant savings across all our brands Supercheap Auto, BCF, Macpac, and rebel
• Join our dedicated Supercheap Auto Trade team in Penrith
• A varied role combining parts expertise, customer service and local delivery

What’s in it for you?

Be rewarded with great work-life balance, group wide career and development opportunities along with:

• Inclusive & Supportive Culture: Join a diverse, inclusive workplace where you can bring your whole self to work and grow your career.
• Innovation & Recognition: Thrive in a culture that champions innovation, collaboration, and celebrates your contributions through a dedicated recognition platform.
• Wellbeing Focus: Benefit from wellbeing initiatives, including 24/7 support through the Sonder app.
• Exclusive Perks: Enjoy corporate rates on travel, fitness, insurance, entertainment, and more, plus great team discounts through our Perks Program.
• Parental Support: Access generous Parental Leave from day one, supporting both primary and secondary carers.

About the Role

As the Assistant Store Manager - Trade, you’ll support the Store Manager in leading the day-to-day performance of the Trade team. You’ll ensure local workshops and trade customers receive accurate parts advice, responsive service and reliable order fulfilment. From managing trade sales performance and customer relationships to coaching team members and maintaining safe, efficient operations, you’ll play a critical role in the success of Trade in Penrith.

A Typical Day

• Leading the trade team to deliver outstanding customer service through the trade hotline and counter
• Supporting trade sales, gross profit and customer loyalty targets
• Coaching team members in automotive parts interpretation and customer service excellence
• Managing order processing, picking, packing, dispatch and local delivery operations.
• Building strong relationships with local mechanics, workshops and trade customers
• Monitoring workflow, service levels and operational priorities throughout the day
• Ensuring compliance with safety, vehicle, delivery and workplace procedures
• Supporting recruitment, training, rostering and team development activities

To thrive here you'll bring:

• Leadership experience in retail, trade, automotive, fulfilment or a similar customer-focused environment
• Automotive parts interpretation experience and strong product knowledge
• Experience leading customer service across phone, counter and business-to-business channels
• Ability to coach, motivate and develop a high-performing team
• Experience delivering sales, customer service and operational KPIs
• Knowledge of order fulfilment processes, including picking, packing, dispatch and delivery operations.
• Experience using customer relationship management (CRM), enterprise resource planning (ERP), point-of-sale (POS) or automotive parts catalogue systems.
• A commitment to workplace safety and operational excellence
• Current unrestricted Class C Driver Licence

Local trade account management, automotive retail or business-to-business sales experience will be highly regarded but is not essential.

Why Super Retail Group

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, BCF, Macpac and rebel and is one of Australia and New Zealand's largest retailers.

We believe diversity, equity, inclusion and belonging are essential to creating a workplace where everyone can thrive. We value the unique perspectives and experiences that strengthen our teams and help us innovate, and we’re committed to fostering an environment where everyone feels they belong and can reach their full potential. If you need any adjustments during the recruitment process or workplace accommodation to perform at your best, please let us know in your application.

A note to candidates: This is a human-led recruitment process, and every application is reviewed by our Talent Acquisition team. (And yes, this was proudly written by a human too!)

Applications are assessed as they are received and the closing date subject to change.