Assistant Store Manager | Broadway

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Free glasses program

Hands-on optical dispensing training

Internal progression opportunities

Ongoing coaching from leaders

Job summary

Bailey Nelson is hiring an Assistant Store Manager for our Broadway store. You will partner with the Store Manager and Optometrist to guide customers from eye tests to frame selection, while leading the team to hit performance targets.

You will own the store for two days weekly, drive a smooth appointment flow, and ensure every customer interaction is effortless and enjoyable. A strong customer focus and leadership flair are essential.

Qualifications

• Experience in retail or optics at supervisor/management level.
• Ability to lead and develop others.
• Strong customer service mindset.
• Comfort with driving store KPIs and sales targets.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail management

Optics experience

Customer service leadership

KPI driven

Availability Sundays

Job description

At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Due to exciting growth plans and recent internal promotions across the business, we’re looking for an Assistant Store Manager to join our Broadway store! We want a leader who will bring energy, passion, and a genuine love for the customer experience.

This is your chance to step into an exciting role, elevate your leadership career, and be part of a brand that’s growing fast.

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.

What you’ll be doing

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

What’s in it for you

• OTE up to $85,000 (Base + Super + Monthly + Annual Bonus + Profit bonus)(monthly & annual incentives)
• 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• Hands-on training in optical dispensing and leadership
• Ongoing support and coaching from experienced leaders
• We love promoting internally, so REAL opportunities for progression and to grow as we continue to expand across ANZ

Who we’re looking for

• Someone who feels at home with our values: tight-knit, down-to-earth, and constantly improving
• Experience in retail or optics at a supervisor or management level
• A confident leader who enjoys developing others
• Passionate about creating great customer experiences
• Confident with retail commerciality, driving KPIs, and achieving sales target
• Must be available to work full time on a Sunday to Thursday roster