Assistant Store Manager | Duty Free

LagardèreAWPL; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parking – Airport access

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL in Sydney is recruiting a Full Time Assistant Store Manager for our Duty-Free team at Western Sydney International Airport. You’ll lead with energy, coach your team, and partner with the Store Manager to drive performance while delivering outstanding customer experiences.

Join a dynamic airport environment, enjoy staff discounts, progression opportunities, and a comprehensive benefits program while working across exciting liquor, fragrances and luxury brands.

Qualifications

• Experience in a leadership role in a high-energy retail environment.
• Strong communication skills and a natural ability to lead.
• Proactive and hands-on management style for team success.
• Customer-focused mindset with a passion for delivering great experiences.
• Willingness to work across rotating shifts (mornings, evenings, weekends, public holidays).

Responsibilities

• Lead from the front – be the go-to person for support and motivation
• Deliver magical moments for customers with every interaction
• Support the Store Manager in driving performance and team engagement
• Set high standards in presentation and service – and walk the talk
• Give meaningful feedback and coaching to help your team grow
• Help create a respectful, connected team culture
• Step up when needed – be confident managing store operations

Skills

Leadership

Customer service

Communication skills

Hands-on leader

Flexibility (shifts)

Job description

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Be the Right-Hand Leader in Store

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

We’re looking for a Full Time Assistant Store Manager to join our Duty-Free sales team at Western Sydney International Airport. Aelia Duty Free offers a huge range of liquor, fragrances and all your luxury brand needs. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!

What You’ll Do:

• Lead from the front – be the go-to person for support and motivation
• Deliver magical moments for customers with every interaction
• Support the Store Manager in driving performance and team engagement
• Set high standards in presentation and service – and walk the talk
• Give meaningful feedback and coaching to help your team grow
• Help create a respectful, connected team culture
• Step up when needed – be confident managing store operations

What We’re Looking For:

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication skills and a natural ability to lead
• Confidence to take initiative and own your role
• A “hands-on” leader who thrives in a team setting
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays)
• Valid working rights & eligibility to obtain an Aviation Security ID Card

Perks & Benefits

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.