Assistant Store Manager

Y-Axis; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

A fun, inspiring and challenging envr­

A rewarding incentive program like no/

Frequent support, feedback, and a high

Mentoring, training, and development

Job summary

Y-Axis in Australia invites applications for an energetic and driven Assistant Store Manager to join our Eastgardens store. You will support the Store Manager to deliver an exceptional customer experience, drive sales, and foster a people-first culture that prioritises succession and retention.

As Assistant Store Manager you will lead, coach and support the store team, provide feedback, assist with recruitment and induction, and ensure the team meets KPIs and selling targets.

Responsibilities

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner
• Support the recruitment and induction processes to reduce turnover and ensure strong team development.
• Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave
• Drive and maintain sales performance within the store in line with retail goals and KPIs
• Utilise sales reports to identify commercial opportunities and take quick and decisive action
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
• Ensure team are meeting customer sign-up KPIs in line with expectations

Job description

We are looking for an energetic and driven Assistant Store Manager to join our Eastgardens store.

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner
• Support the recruitment and induction processes to reduce turnover and ensure strong team development.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave
• Drive and maintain sales performance within the store in line with retail goals and KPIs
• Utilise sales reports to identify commercial opportunities and take quick and decisive action
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
• Ensure team are meeting customer sign-up KPIs in line with expectations

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.