Assistant Store Manager

Petbarn; Hervey Bay; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts across Petbarn

Greencross Vets discounts

Novated leasing

Workplace benefits program

Health insurance discounts

Employee Assistance Program

Development opportunities

Petbarn Foundation involvement

Job summary

Petbarn Hervey Bay is seeking a hands-on Assistant Store Manager to support the Store Manager in delivering strong sales, customer service, and store standards. You’ll lead a high‑performing team, coach staff, and drive KPI outcomes in a busy, pet‑loving retail environment.

Two years in a high‑volume retailer and at least 1 year in a supervisory role are required. Join a brand that values passion for pets, teamwork, and development opportunities.

Qualifications

• Two years' experience in a high‑volume retailer.
• Strong retail management/supervision (or similar).
• Hands‑on leader with coaching ability.
• Proven ability to lead a team and engage staff.

Responsibilities

• Assist Store Manager to maximise store performance.
• Lead customer‑centric service and achieve sales budgets.
• Train, coach and develop the store team.
• Maintain store standards and manage costs.

Skills

Retail leadership

Team coaching

Customer service

KPI driven

Organised

Tools

POS systems

Job description

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as Full-Time Assistant Store Manager at Petbarn Hervey Bayand will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

Connect with pets and their owners, making a real difference

Gain valuable training in pet care and wellness and train the team

Be part of a team that values passion, authenticity, caring, knowledge and togetherness

Progression opportunities

About You:

A leader with a hands on approach

Have a natural love for animals and people, and passionate about retail

At least two years' experience working with a high-volume retailer

Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management

Proven ability to lead a team with a focus on team engagement

Friendly, patient, and eager to develop and train team

Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

Pet-filled days with the chance to make a difference

Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities

Access to novated leasing, workplace benefits program, discounts on corporate health insurance

Access to Employee Assistance Program, available 24/7 for yourself and your family

Development opportunities and access to strong leadership

Be part of a company with a commitment to giving back to the community through the Petbarn Foundation

Incentive Program

Please note that only shortlisted candidates will be contacted