Assistant Store Manager

Mountain Warehouse; City of Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

Generous Colleague Referral Incentive

Length of service awards

Job summary

Mountain Warehouse is seeking a Retail Leader in Uni Hill, Australia, to lead a high-performing team and enhance customer experiences. You will partner with the Store Manager, communicate effectively, and drive team development.

This role encompasses operational excellence, sales performance, and customer engagement. You'll enjoy benefits such as a performance-driven bonus scheme and a 50% discount on products.

Join us in shaping a vibrant retail environment and building community connections!

Qualifications

• Passionate about creating outstanding customer experiences.
• Inspiring leader with retail management experience.
• Confident communicator engaged with colleagues and customers.

Responsibilities

• Lead and motivate a high-performing retail team.
• Ensure compliance with company policies and operational excellence.
• Drive sales performance and monitor key performance indicators.

Skills

Leadership

Customer service

Communication

Teamwork

Problem-solving

Job description

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Department: Australia Retail

Location: Uni Hill (UNI)

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We're Looking for Someone Who

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• Generous Colleague Referral Incentive.
• A stable, successful and supported environment.
• Length of service awards.

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!