Assistant Service Manager

BPF Equipment; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

BPF Equipment, a local South Australian business operating since 2001, is seeking an experienced Assistant Service Manager to join our team in Adelaide. This hands-on role supports the Service Manager with day-to-day operations of the service department, coordinating workshop and field service jobs, and maintaining high safety and workmanship standards.

You will work closely with mechanics and technicians, liaise with customers on repairs and progress, and contribute to job scheduling, quotes,

Qualifications

• Strong mechanical knowledge and hands-on experience.
• Experience as a mechanic or technician, or leading hand.
• Good understanding of workshop and service operations.
• Strong organisational and time-management skills.
• Ability to prioritise jobs in a busy workshop environment.
• Excellent communication and customer service skills.
• Strong problem-solving abilities.
• Team-focused, practical and reliable attitude.
• Basic computer and administrative skills.

Responsibilities

• Assist the Service Manager with the daily operation of the service department.
• Coordinate and prioritise workshop and field service jobs.
• Support mechanics and service technicians and liaise with customers regarding repairs and progress.
• Assist with job scheduling, parts, quotes and service documentation.
• Monitor jobs to ensure on-time completion and high workmanship standards.
• Help maintain safety, quality, and customer service across the team.

Skills

Mechanical knowledge

Hands-on experience

Workshop operations

Customer service

Communication skills

Team coordination

Problem solving

Basic computer skills

Job description

BPF Equipment is a local South Australian business operating since 2001. We sell and Service a wide range of excavators, track loaders, mini loaders, mini dumpers, EWPs, new and used forklifts, attachments and much much more.

BPF Equipment is seeking an experienced and motivated Assistant Service Manager to join our team.

This is a hands-on role supporting the Service Manager with the day-to-day running of the service department. We are looking for someone with a strong mechanical background who understands workshop operations, can communicate effectively with customers and technicians, and is ready to take the next step in their career.

About the Role

Working closely with the Service Manager, you will assist with coordinating the workshop, managing service jobs and helping ensure work is completed efficiently, safely and to a high standard.

Your responsibilities will include:

• Assisting the Service Manager with the daily operation of the service department
• Coordinating and prioritizing workshop and field service jobs
• Supporting and communicating with mechanics and service technicians
• Liaising with customers regarding repairs, servicing and job progress
• Assisting with job scheduling and allocation of work
• Monitoring jobs to help ensure they are completed on time
• Assisting with parts, job cards, quotes and service documentation
• Helping maintain high standards of workmanship, safety and customer service
• Troubleshooting mechanical issues and providing technical support where required
• Stepping up to support the Service Manager and workshop team as needed

About You

This position could suit an experienced mechanic or leading hand looking to move into a service management role.

The successful applicant will ideally have:

• Strong mechanical knowledge and hands-on experience
• Previous experience as a mechanic, technician, leading hand or similar
• Good understanding of workshop and service operations
• Strong organisational and time-management skills
• The ability to prioritise jobs in a busy workshop environment
• Good communication and customer service skills
• Strong problem-solving abilities
• The ability to work effectively with both management and workshop staff
• A practical, reliable and team-focused attitude
• Basic computer and administrative skills

What We Offer

• Competitive remuneration based on experience
• Opportunity to develop your skills in service and workshop management
• A varied role combining mechanical knowledge, customer service and team coordination
• Support from an experienced Service Manager
• Long-term career opportunity with BPF Equipment

If you have a strong mechanical background, enjoy working with people and are ready to take on more responsibility within a service department, we would like to hear from you.