Service Operations Lead - Workshop & Field

BPF Equipment; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

BPF Equipment, a local South Australian business operating since 2001, is seeking an experienced Assistant Service Manager to join our team in Adelaide. This hands-on role supports the Service Manager with day-to-day operations of the service department, coordinating workshop and field service jobs, and maintaining high safety and workmanship standards.

You will work closely with mechanics and technicians, liaise with customers on repairs and progress, and contribute to job scheduling, quotes,

Qualifications

• Strong mechanical knowledge and hands-on experience.
• Experience as a mechanic or technician, or leading hand.
• Good understanding of workshop and service operations.
• Strong organisational and time-management skills.
• Ability to prioritise jobs in a busy workshop environment.
• Excellent communication and customer service skills.
• Strong problem-solving abilities.
• Team-focused, practical and reliable attitude.
• Basic computer and administrative skills.

Responsibilities

• Assist the Service Manager with the daily operation of the service department.
• Coordinate and prioritise workshop and field service jobs.
• Support mechanics and service technicians and liaise with customers regarding repairs and progress.
• Assist with job scheduling, parts, quotes and service documentation.
• Monitor jobs to ensure on-time completion and high workmanship standards.
• Help maintain safety, quality, and customer service across the team.

Skills

Mechanical knowledge

Hands-on experience

Workshop operations

Customer service

Communication skills

Team coordination

Problem solving

Basic computer skills

Job description

BPF Equipment, a local South Australian business operating since 2001, is seeking an experienced Assistant Service Manager to join our team in Adelaide. This hands-on role supports the Service Manager with day-to-day operations of the service department, coordinating workshop and field service jobs, and maintaining high safety and workmanship standards.

You will work closely with mechanics and technicians, liaise with customers on repairs and progress, and contribute to job scheduling, quotes,