Assistant Retail Store Manager

Krispy Kreme; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Product discounts

Job summary

Krispy Kreme in Sydney is seeking an Assistant Store Manager to support the Store Manager, coach the team, and drive performance in a fast-paced, customer-focused environment.

You will lead daily operations, manage rosters, uphold food safety and product quality, and help create memorable customer moments while building an inclusive, high-energy culture. Flexible working options available.

Qualifications

• Experience leading and coaching teams in retail or hospitality.
• Commitment to delivering exceptional customer experiences.
• Ability to manage rosters and daily store operations.
• Energetic, positive leader who sets an example.

Responsibilities

• Support the Store Manager to deliver strong store performance and achieve sales and KPI targets.
• Lead, coach, and develop your team to unlock their full potential.
• Create memorable customer moments that keep people coming back.
• Managing rosters, labour, and daily operations to keep the store running smoothly.
• Maintain high standards across product quality, food safety, and store presentation.
• Build a positive, inclusive, and high-performing team culture.
• Drive operational excellence while keeping the customer at the heart of everything.

Skills

Leadership

Coaching

Customer service

Team development

Retail experience

Education

First Aid Certification

Job description

About Krispy Kreme

At Krispy Kreme, we don't just make doughnuts - we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

About the Role

Love the energy of a buzzing store and the pride that comes with leading a team to success? This could be your moment!

As an Assistant Store Manager, you'll play a key role in bringing our stores to life - supporting the Store Manager while inspiring your team to deliver unforgettable customer experiences.

You'll be hands-on in the day-to-day, coaching your team, driving performance, and creating a fun, fast-paced environment where people (and doughnuts) shine. Every shift brings something new, and that's exactly how we like it.

What are you responsible for?

• Supporting the Store Manager to deliver strong store performance and achieve sales and KPI targets

• Leading, coaching, and developing your team to unlock their full potential

• Creating memorable customer moments that keep people coming back

• Managing rosters, labour, and daily operations to keep the store running smoothly

  Maintaining high standards across product quality, food safety, and store presentation

• Building a positive, inclusive, and high-performing team culture

• Driving operational excellence while keeping the customer at the heart of everything

What's In It For You

• A fun, high-energy environment where no two days are the same

• A supportive team and leaders who genuinely have your back

• Real opportunities to grow your career and step into a Store Manager role

• Hands-on leadership experience with a globally loved brand

• Flexible working options to suit your lifestyle

• Sweet perks including product discounts to your favourite brands and retailers

What We're Looking For

• A natural leader who loves developing people and building strong teams
• Someone hands-on, positive, and ready to lead by example every day
• Experience in retail or hospitality leadership roles as a plus
• A passion for delivering exceptional customer experiences and driving results
• Confidence, energy, and a genuine love for creating feel-good moments for customers and team alike
• Emergency and First Aid certification (desired)

Why Join Us?

At Krispy Kreme, you're not just taking a job - you're joining a movement of joy-makers, community-shapers, and wonderfully original people. Come for the doughnuts, stay for the culture.