Assistant Restaurant Manager

Shangri-La Group; The Rocks; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Complimentary duty meals

Employee discounts worldwide

Collaborative team culture

Job summary

Shangri-La Sydney is seeking an Assistant Restaurant Manager to lead service teams across Altitude Restaurant and the Lobby Lounge & Café Mix. The role focuses on delivering luxury guest experiences, staff development and seamless operation in a high-volume luxury hotel environment.

You will collaborate with culinary teams, manage reservations and guest flow, and contribute to marketing initiatives to drive outlet traffic.

Qualifications

• Previous experience in a supervisory or management role within a restaurant, hotel or high-end hospitality environment.
• Strong knowledge of food and beverage service, restaurant operations and guest experience.
• Confident leadership and communication skills, with the ability to motivate and develop a diverse team.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Lead and motivate the service team to deliver warm, professional and attentive service across Altitude Restaurant or Lobby Lounge and Café Mix.
• Oversee reservations, guest management and table allocation to optimise restaurant flow and service efficiency.
• Assist with staff scheduling, training and development to build a skilled, engaged and high-performing team.
• Work closely with the kitchen team to ensure menu items are delivered consistently and to expected quality standards.
• Handle guest queries, feedback and complaints professionally and in a timely manner.
• Assist with the implementation of marketing initiatives, promotions and activations to drive restaurant and lounge traffic.
• Maintain strong knowledge of menus, beverage offerings and hotel facilities to enhance the overall guest experience.
• Support the broader Food & Beverage operation and hotel as required.

Skills

Leadership

Guest service

Communication

Team development

Organisational skills

Job description

Assistant Restaurant Manager – Altitude Restaurant & Lobby Lounge

Shangri-La Sydney | The Rocks, Sydney NSW | Full-Time

Three reasons to consider this opportunity:

Lead service across either Altitude Restaurant or Lobby Lounge/Café Mix, two distinctive dining experiences within one of Sydney's leading luxury hotels.

Play a key role in creating memorable guest experiences while supporting the day-to-day operation of high-volume food and beverage outlets.

Build your leadership career within a large-scale luxury hotel environment, with opportunities for development across restaurants, bars, banquets, events and guest services.

About the role

The Assistant Restaurant Manager will assist in leading and motivating the service team to deliver exceptional customer experiences across either Altitude Restaurant or Lobby Lounge and Café Mix.

This role is ideal for an experienced hospitality professional who is passionate about luxury service, enjoys developing people and thrives in a dynamic, guest-focused environment.

Lead and support the service team to deliver warm, professional and attentive service throughout the guest experience

Oversee reservations, guest management and table allocation to optimise restaurant flow and service efficiency

Assist with staff scheduling, training and development to build a skilled, engaged and high-performing team

Work closely with the kitchen team to ensure menu items are delivered consistently and to expected quality standards

Handle guest queries, feedback and complaints professionally and in a timely manner

Assist with the implementation of marketing initiatives, promotions and activations to drive restaurant and lounge traffic

Maintain strong knowledge of menus, beverage offerings and hotel facilities to enhance the overall guest experience

Support the broader Food & Beverage operation and hotel as required

What success looks like

Guests receive consistently warm, personalised and professional service across Altitude Restaurant and Lobby Lounge

Restaurant and lounge operations run smoothly and efficiently during both peak and quieter service periods

Reservations, table allocations and guest flow are managed effectively

Food and beverage service consistently meets luxury hospitality standards

Team members are engaged, well supported and confident in delivering exceptional service

Guest feedback and concerns are addressed promptly, professionally and with a solutions-focused approach

Restaurant presentation, cleanliness and service standards are maintained to an exceptional level

Promotional and marketing initiatives are effectively supported to enhance guest engagement and outlet performance

What We're Looking For

Previous experience in a supervisory or management role within a restaurant, hotel or high-end hospitality environment

Strong knowledge of food and beverage service, restaurant operations and guest experience

Confident leadership and communication skills, with the ability to motivate and develop a diverse team

Strong organisational skills and the ability to manage competing priorities in a fast-paced environment

Flexibility to work a rotating roster, including evenings, weekends and public holidays

Why Join Shangri-La Sydney?

Gain leadership experience within a leading luxury hospitality environment

Complimentary duty meals every shift

Access to employee discounts across Shangri-La hotels and resorts worldwide

Join a collaborative and supportive team culture

Develop your career within a large-scale hotel operation with opportunities across Food & Beverage, events and guest services