Public Area Attendant

Shangri-La Group; The Rocks; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Employee accommodation

Dining and lifestyle discounts within

Access to employee recognition and pay

Job summary

Shangri-La Sydney is seeking a dedicated Public Area Attendant to maintain the cleanliness, presentation, and overall appearance of our hotel’s public spaces. You will ensure that guest and employee areas reflect luxury and hospitality.

Join a globally recognised luxury hotel brand with opportunities for development. The role requires flexibility to work a rotating roster including weekends and holidays, and a strong customer-focused approach.

Qualifications

• Experience in housekeeping or a similar role within hospitality.
• Strong attention to detail and high standards.
• Excellent time management and organisational skills.
• Positive attitude and teamwork.
• Good communication and customer service orientation.
• Ability to perform manual handling tasks.
• Willingness to work rotating roster including weekends and holidays.

Responsibilities

• Clean and maintain all public areas including lobbies, corridors, restrooms, lifts, function spaces, and employee areas.
• Ensure all public spaces are presented to the highest standards at all times.
• Replenish amenities and supplies in public restrooms and common areas.
• Respond promptly to guest requests and housekeeping service requirements.
• Report maintenance issues, hazards, and lost property in a timely manner.
• Assist with special cleaning projects and deep-cleaning schedules.
• Follow workplace health and safety procedures and hotel brand standards.
• Work collaboratively with Housekeeping and other operational departments.

Skills

Attention to detail

Time management

Organisational skills

Teamwork

Customer-focused

Communication skills

Job description

Join our Housekeeping team and help create exceptional guest experiences at one of Sydney’s most iconic luxury hotels.

About the Role

Shangri-La Sydney is seeking a dedicated and detail-oriented Public Area Attendant to maintain the cleanliness, presentation, and overall appearance of our hotel’s public spaces. As an integral part of our Housekeeping team, you will ensure that all guest and employee areas reflect the highest standards of luxury, cleanliness, and hospitality.

Key Responsibilities

• Clean and maintain all public areas including lobbies, corridors, restrooms, lifts, function spaces, and employee areas.
• Ensure all public spaces are presented to the highest standards at all times.
• Replenish amenities and supplies in public restrooms and common areas.
• Respond promptly to guest requests and housekeeping service requirements.
• Report maintenance issues, hazards, and lost property in a timely manner.
• Assist with special cleaning projects and deep-cleaning schedules.
• Follow workplace health and safety procedures and hotel brand standards.
• Work collaboratively with Housekeeping and other operational departments.

About You

To be successful in this role, you will have:

• Previous experience in housekeeping, cleaning, or a similar role within hospitality preferred.
• Strong attention to detail and commitment to maintaining high standards.
• Excellent time management and organisational skills.
• A positive attitude and willingness to work as part of a team.
• Good communication skills and a customer-focused approach.
• Physical fitness and ability to perform manual handling tasks.
• Flexibility to work a rotating roster, including weekends, public holidays, and shift work.

What We Offer

• Opportunity to work with a globally recognised luxury hotel brand.
• Career development and training opportunities.
• Supportive and inclusive team environment.
• Employee accommodation, dining, and lifestyle discounts within the Shangri-La Group.
• Access to employee recognition and reward programs.