Assistant Restaurant Manager

Hervey Bay RSL; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Job summary

Hervey Bay RSL in Hervey Bay, QLD, is seeking an experienced Assistant Restaurant Manager to lead front-of-house operations and deliver outstanding customer service. The role focuses on consistency of duties, safety, and adherence to the club's SMILE values.

You will supervise staff, organise rosters in Tanda, train team, handle guest complaints, and work closely with the Head Chef to maintain service standards across the club.

Qualifications

• Advanced Diploma or Diploma level qualifications.
• Proven experience as a Supervisor or Manager for 2 years.
• Responsible Service of Alcohol Certificate.
• Good written and oral communication skills.
• Ability to communicate well with all ages.
• Ability to work under pressure.
• Ability to correctly process sales transactions.

Responsibilities

• Manage staff on shift, giving direction and motivating.
• Training of staff.
• Tanda – assisting with rosters.
• Tanda – covering shifts when required.
• Staff performance – managing and conducting performance appraisals.
• Handling customer complaints promptly and professionally.
• Ensuring staff adhere to SMILE values.
• Liaising with Head Chef when required.
• Prepare restaurant for operation and ensure cleanliness and stock checks.
• Oversee front-of-house operations and uphold service standards.

Skills

Staff supervision

Customer service

Communication skills

Work under pressure

People skills

Education

Advanced Diploma or Diploma

Responsible Service of Alcohol Certificate

Tools

Tanda rostering system

Job description

Location: 11-13 Torquay Road, PIALBA, Hervey Bay, QLD, 4655

Employment Type: Full Time

Salary: 4 1/2 day week available

The Hervey Bay RSL is one of the biggest entertainment venues on the Fraser Coast and is much loved by the 40,000 plus financial members. The club provides a variety of wonderful facilities for its members, visitors and guests. Including restaurant, cafe, 5 separate bars, child fun centre, function and meeting rooms for the general public, auditorium, bottle shop, snooker room, courtesy bus, 280 gaming machines, Keno & TAB.

We have a vacancy opening for skilled and experienced Assistant Restaurant Manager to join our team. This role is to ensure the efficient operations of the entire front of house catering operations of the Club, with particular emphasis on exceptional customer service, and consistency of staff’s duties and responsibilities under the direction of the Restaurant Manager and Executive Chef/Catering Manager.

Summary of Duties

• Managing staff on shift, giving direction and motivating
• Training of staff
• Tanda – assisting with rosters
• Tanda – covering shifts when required
• Staff performance – managing and conducting performance appraisals
• Handling Customer complaints in a prompt and professional manner
• Ensuring staff are adhering to our S.M.I.L.E values
• Liaising with Head chef when required

Major Responsibilities and Tasks

• Preparing restaurant for operation including cutlery, decorations, and accompaniments.
• Familiarising yourself with the menu and in particular any specials.
• Assisting with Servery/pass
• Ensuring that the restaurant areas are always kept clean and tidy by returning all plates to kitchen and glasses to bar.
• Serving patrons as required.
• Keeping work area clean at all times.
• In liaison with Function Co-ordinator as to the function and staffing requirements as required.
• Planning and organising special functions.
• Setting up functions as required.
• Inputting all weekly rosters into system (keeping to 2 weeks in advance).
• Forecasting rosters and reducing weekly wage cost where possible.
• Checking over and approving roster discrepancies, ensuring all data is correct and ready for payroll.
• Front of House staff are primary responsibility; Exec Chef to confirm when Back of House checks/approvals are required.
• Ensuring correct operation and balancing of cash registers at the end of shifts, ensuring a high level of accuracy and honesty and following up on any till variances with staff.
• Increasing sales at all opportunities through customer service staff practicing up selling and cross selling.
• Ongoing product knowledge and sales training to maximize sales and increase average spend.
• A maintaining record of stock levels and financial transactions.
• Maintaining dining room order of service according to the Club’s quality and service standards.
• Ensure all dining areas are fully set-up, maintained and cleared.
• Ensure Responsible Service of Alcohol policies are implemented and maintained.
• Supervise all staff working in dining areas.
• Ability to learn to coach and train staff on the job.
• Covering extra shifts as required, in the case of staff shortages, to ensure service standards are maintained.
• At the end of the shift make entries into the diary to assist the communication process within your department.
• Communicate ideas for improvement from staff to management.
• Ensuring that each job allocation is carried out safely according to the Clubs safe work practices.
• Maintain hygienic food handling practices and cleanliness of all staff.
• Identifying any workplace hazards and reporting them to the WH&SO.
• Ensure safety and cleanliness of front of house customer areas and areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with.
• Liaise with patrons and guests, always treating with respect and courtesy.

Qualifications and Experience

• Advanced Diploma or Diploma level qualifications
• Proven experience as a Supervisor or Manager for 2 years.
• Responsible Service of Alcohol Certificate
• Good written and oral communication skills
• Ability to communicate well with all ages
• Ability to work under pressure
• Ability to correctly process sales transactionsnd-