Duties Legislative Advice & Assurance Lead

Department of Customer Service; Parramatta; Híbrido; AUD 133.000 - 147.000; Jornada completa

Descripción de la vacante

Department of Customer Service in Parramatta region seeks an experienced Legislative Advice & Assurance Lead to steer independent quality assurance and provide practical technical guidance on complex duties matters. This hands-on senior role balances strong legal interpretation with service delivery in a high-volume environment.

You will lead the team, calibrate checks, and report on trends, risks and customer outcomes, while shaping guidance and training to improve operations.

Formación

• Experience administering NSW duties legislation, including the Duties Act 1997.
• Lead a team delivering risk-based quality assurance and audits.
• Provide or oversee technical advice on high-risk matters.
• Interpret legislation, policy, delegations and procedural requirements.
• Balance sound technical judgement with practical service delivery.

Responsabilidades

• Lead a risk-based QA program across duties assessing compliance work.
• Provide clear technical advice on complex or high-risk matters.
• Set priorities, allocate work and manage service levels and backlogs.
• Maintain calibration, moderation and feedback for consistent checks.
• Identify recurring errors and recommend corrective action.
• Oversee triage where senior assurance judgement is needed.
• Turn assurance findings into updated guidance and learning.
• Report quality trends, risks and improvements to senior leaders.

Conocimientos

Technical assurance

Taxation

Revenue

Audit

Compliance

Legal interpretation

Regulatory environment

Leadership

Prioritisation

Legislation interpretation

Data analysis

Communication

Descripción del empleo

Duties Legislative Advice & Assurance Lead (Senior Technical Advisor)

Lead independent assurance, strengthen technical decisions and turn quality findings into practical improvement.

• Employment type Full-time : ongoing opportunity


• Classification : Clerk Grade 9/10


• Location : Parramatta, Wollongong, or Gosford office with hybrid working arrangements available


• Salary Range : $133,348 - $146,945 base plus super and annual leave loading


• Business area : Revenue NSW, Duties & Grants, Technical Team

About the opportunity:

We are looking for an experienced technical leader with practical experience administering NSW duty and duties legislation, including the Duties Act 1997 and relevant provisions of the Taxation Administration Act 1996 and other associated legislation. You will lead a team that provides risk-based quality assurance and audit activity, support the resolution of complex matters and give leaders clear insight into quality, risk and service performance. This is a hands-on leadership role for someone who can balance sound technical judgement with practical service delivery.

What you will do:

• Lead a risk-based program of quality assurance, quality control and random audits across Duties assessing and compliance work.


• Provide or oversee clear technical advice on complex, sensitive or high-risk matters.


• Set priorities, allocate work and manage service levels, backlogs and emerging risks.


• Lead consistent checking practices through calibration, moderation and feedback.


• Identify recurring errors and systemic issues, then recommend clear corrective action.


• Oversee technical support and phone or email triage where senior assurance judgement is needed.


• Maintain appropriate separation between operational decision-making and independent assurance.


• Work closely with the Technical Training and Knowledge Manager so assurance findings are turned into targeted learning and updated guidance.


• Build the capability of team leaders, senior technical advisers and assurance officers.


• Provide concise reporting to senior leaders on quality, trends, risks, customer impacts and improvement actions.

What success looks like:

• Assurance work is risk-based, timely and aligned with agreed service standards.


• Checking is consistent and supported by clear evidence and escalation pathways.


• Leaders understand the main quality risks, trends and actions required.


• Complex matters receive timely, well-reasoned technical support.


• Assurance findings lead to practical improvements in guidance, training and operational practice.

What you will bring:

• Strong experience in technical assurance, taxation, revenue, audit, compliance, legal interpretation or another complex regulatory environment.


• Proven ability to lead people, set priorities and deliver reliable services in a high-volume environment.


• Sound judgement and the confidence to make or elevate difficult decisions.


• Experience interpreting legislation, policy, delegations and procedural requirements.


• Excellent analytical skills and the ability to find patterns in quality and service data.


• Clear written and verbal communication, including the ability to explain complex issues in plain English.


• Ability to build constructive working relationships while protecting the independence of assurance activity.


• A practical improvement mindset, with a focus on better decisions and better customer outcomes.

Why this role matters

This role protects the integrity of decision-making. It gives the business an independent view of quality, helps prevent errors and rework, and supports early action on emerging technical or systemic risks.

Closing Date: Monday 26 OCT 2026 at 11:59pm

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If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process