Energy & Utilities Program Coordinator - Hybrid

Energy & Water Ombudsman NSW; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work

Training & development

Leave benefits

Job summary

Energy & Water Ombudsman NSW (EWON) in Sydney CBD seeks an organised Assistant Program Officer to join the Energy Transition and Expanding Jurisdictions team. Reporting to the Expanding Jurisdictions Lead, you will support project coordination and engagement with external stakeholders and members, helping EWON roll out new business areas.

You will work across EWON to coordinate project activities, support working groups and prepare resources as we expand into new jurisdictions.

Qualifications

• Experience in a program support role or an assistant role within a project management environment.
• Strong organisational and time management skills, with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills, including experience in stakeholder engagement.
• A proactive, collaborative approach and the ability to work independently and with other teams.
• A high level of attention to detail and accuracy.
• Strong Microsoft Office skills and the ability to use project planning software, such as Microsoft Planner, to establish, monitor and report on activities.
• The ability to learn quickly, adapt and contribute across a variety of tasks.
• Knowledge of the energy sector is desirable but not required.

Responsibilities

• Establish and maintain project plans, track milestones and help maintain risk and stakeholder registers.
• Provide secretariat support to internal working groups and stakeholder and member advisory groups, including agendas, minutes and action follow-ups.
• Assist with project reports for the Executive, Board and grant funding requirements, and prepare internal project communications.
• Coordinate stakeholder meetings, including scheduling, invitations, briefing materials and follow-ups.
• Work with the Members team to support new member onboarding, organise training and materials, and streamline membership application procedures.
• Collaborate with the Community Outreach team to support outreach opportunities.
• Help map complaint referral pathways and document stakeholder roles and responsibilities.
• Prepare resources about new jurisdictions with Knowledge Management, Learning & Capability and Dispute Resolution.
• Support the development and documentation of internal policies and procedures, and assist other teams during peak periods.

Skills

Organisational skills

Time management

Written & verbal communication

Collaborative/teamwork

Attention to detail

Microsoft Office

Project planning software

Independent work

Energy sector knowledge (desirable)

Tools

Microsoft Planner

Microsoft Office

Job description

Energy & Water Ombudsman NSW (EWON) in Sydney CBD seeks an organised Assistant Program Officer to join the Energy Transition and Expanding Jurisdictions team. Reporting to the Expanding Jurisdictions Lead, you will support project coordination and engagement with external stakeholders and members, helping EWON roll out new business areas.

You will work across EWON to coordinate project activities, support working groups and prepare resources as we expand into new jurisdictions.