Assistant Parts Manager: Growth, Training & Incentives

CTS People PTY Ltd.; Bunbury; On-site; AUD 64,000 - 86,000; Full time

Benefits offered by this job

Incentives based on performance

Training and development opportunities

Supportive team culture

Regional dealership in thriving area

Job summary

Bunbury Trucks is seeking an Assistant Parts Manager to lead the daily operations of our Parts Department, overseeing inventory management, customer experiences, and team coordination. Reporting to the Fixed Operations Manager, you will help ensure smooth processes and contribute to business growth in a dynamic, supportive environment.

The role emphasizes parts availability, accurate ordering and receiving, staff development, and delivering exceptional service to customers and technicians.

Qualifications

• Proven experience in parts management or related field.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to lead and mentor a team.
• Proficiency in inventory management systems.

Responsibilities

• Assist the Fixed Operations Manager in managing the Parts Department, including inventory control, ordering, and receiving parts.
• Ensure accurate and timely processing of parts orders and deliveries.
• Maintain organized and efficient parts storage areas.
• Provide exceptional customer service by assisting customers and technicians with parts inquiries and orders.
• Monitor and manage department performance metrics, including inventory turnover and customer satisfaction.
• Develop and implement parts department policies and procedures.

Skills

Experience in parts management

Organizational skills

Customer service

Leadership

Inventory management systems

Results-driven

Job description

Are you a motivated and organised individual with a passion for delivering exceptional customer service? Join Bunbury Trucks as an Assistant Parts Manager and play a pivotal role in the success of our Parts Department!

About the Role

Reporting to the Fixed Operations Manager, youll oversee the daily operations of our Parts Department, ensuring smooth inventory management, outstanding customer experiences, and efficient team coordination. This role offers the opportunity to contribute to business growth while developing your skills in a dynamic and supportive environment.

Key Responsibilities

· Assist the Fixed Operations Manager in managing the Parts Department, including inventory control, ordering, and receiving parts.

· Ensure accurate and timely processing of parts orders and deliveries.

· Maintain organized and efficient parts storage areas.

· Provide exceptional customer service by assisting customers and technicians with parts inquiries and orders.

· Monitor and manage department performance metrics, including inventory turnover and customer satisfaction.

· Develop and implement parts department policies and procedures.

· Drive parts sales growth and foster new customer relationships.

· Respond promptly to all customer inquiries.

· Coordinate with service and sales teams to ensure timely parts availability.

· Support the training and development of department staff.

· Ensure compliance with safety regulations and dealership policies.

· Handle escalated customer issues, ensuring loyalty and satisfaction.

· Support the Fixed Operations Manager in achieving departmental goals.

What Were Looking For

· Proven experience in parts management or a related field, preferably in the automotive or heavy vehicle industry.

· Strong organizational and multitasking skills.

· Excellent communication and customer service abilities.

· Ability to lead and mentor a team.

· Proficiency in inventory management systems.

· A results-driven mindset with a focus on exceeding targets.

What We Offer

· A competitive base salary of $75,000 + superannuation

· Incentives based on financial performance.

· Ongoing training and career development opportunities.

· A supportive and collaborative team culture.

· The chance to work with a reputable dealership in a thriving regional area.