Guest Services Officer - Casual

Reflections Holidays; Wellington; On-site; AUD 45,000 - 55,000; Full time

Job summary

Reflections Holidays operates in NSW with a focus on sharing nature's playground while delivering memorable guest experiences. We are seeking team members to support reservations, arrivals, departures, and visitor directions within our park, fostering a safe, friendly environment.

We value a positive, proactive attitude and the ability to work independently or in a team. Flexibility for weekends and public holidays is preferred as part of our community-focused holiday operation.

Qualifications

• Driver's license and access to reliable transport.
• Ability to work productively and independently.
• Positive attitude and willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to perform manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in any hospitality role is highly regarded, but not required.

Responsibilities

• Taking reservations, via phone
• Completing arrivals & departures, in office
• Opening/closing of office
• Assisting & directing visitors within the park
• Following work health & safety procedures.

Skills

Driver's license

Own transport

Independence

Positive attitude

Willingness to learn

Teamwork

Can-do attitude

Manual labor ability

Job description

We are looking for candidates who can demonstrate the following:

• Drivers Licence and own vehicleor access to reliable transport.
• The ability to work productively & independently.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in any hospitality role is highly regarded, but not required.

The Duties will include;(but not limited to):

• Taking reservations, via phone
• Completing arrivals & departures, in office
• Opening/closing of office
• Assisting & directing visitors within the park
• Following work health & safety procedures.

About Us

At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

We are an Equal Opportunity Employer.Aboriginal and/or Torres Strait Islander people are encouraged to apply.