Assistant Operations Manager | Stadium Events

Merivale; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Venue discounts

Career development opportunities

Employee assistance program

Employee referral program

Job summary

Merivale at the Sydney Cricket Ground and the Allianz Stadium is seeking an experienced Assistant Operations Manager to lead the events floor teams and deliver outstanding guest experiences. This full-time role demands hands-on leadership, a proactive mindset and a passion for hospitality, with a focus on safety, service quality and staff development.

Join Merivale and contribute to the diverse stadium hospitality offering, from grab-and-go outlets to high-end suites, while building your career

Qualifications

• Event floor management experience running medium to large-scale events and floor teams.
• Go-getter attitude with a strong eye for detail and quality.
• Proven leadership to manage 100+ casual staff across shifts.
• Hands-on, collaborative leadership style with a positive mindset.
• Hospitality background with focus on guest experience and service standards.

Responsibilities

• Lead and supervise the floor operations team to deliver exceptional guest experiences at every stage.
• Support kitchen and front-of-house to maintain consistency in food and beverage service.
• Promote a healthy, educational, results-focused and respectful working environment.
• Maintain venue presentation with attention to detail across events.

Skills

Floor operations management

Team leadership

Hospitality experience

Attention to detail

Customer service

Job description

Assistant Operations Manager | Stadium Events

• Full-time

The Venue

Merivale at the Sydney Cricket Ground and the Allianz Stadium is the ‘Exclusive Hospitality Experience Partner’.

Merivale has proudly taken the helm of the multiple outlets across the stadiums. This includes the casual retail for all ‘grab and go’ to the high-end suites and corporate boxes dotted around the stadiums. This truly diverse offering continues across the many functions and event rooms housed within the multipurpose complexes.

You will find Merivale’s celebrated executives chefs Jordan Toft (mimi’s, Bert’s Bar & Brasserie), Dan Hong ( Ms G’s & Mr Wong), Mike Egget (Totti’s), Ben Greeno (The Paddington, Hotel Centennial) and Vincenzo Biondini (Vinnie’s Pizza) bring their expertise into a stadium setting.

The Role

As we continue to grow, we have an opportunity for an experienced events professional to join the team, hospitality experience is a must. This is an exciting prospect for someone who is passionate about hospitality and wants to be part of a thriving and diverse team, delivering the best event experiences in the industry.

Main accountabilities include:

• Leadership and supervision of the floor operations team, ensuring the team deliver exceptional experiences at every stage of the guest’s journey.
• Passion for product. Support the kitchen and front-of-house teams to deliver consistency around all aspects of food and beverage.
• Promoting a healthy working environment for the team – enjoyable, educational, results-focused and respectful.
• Strong attention to detail and maintenance of venue presentation - every little detail matters.

You will have:

• Event floor management experience running medium to large-scale events and floor teams.
• A passionate go-getter attitude with a great eye for detail.
• Strong leadership qualities with the skills to assist in managing a team of 100+ casual workforce.
• Personality – let your personal brand shine as you lead from the front.
• To display a hands-on collaborative working style showcasing positivity and leadership.

The Reward

You will be joining a company that wants you to succeed, we offer:

• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.