Assistant Night Manager

InterContinental Hotels Group; Adelaide; On-site; AUD 60,000 - 90,000; Full time

Job summary

InterContinental Hotels Group in Australia is seeking an experienced Night Manager to oversee overnight Front Office operations, deliver personalised guest services and maintain brand standards. You will lead the night team, ensure accurate night audits, and manage guest accounts while upholding safety and security across the property. This pivotal role requires strong leadership, judgment and commitment to True Hospitality.

Qualifications

• Higher level front office experience preferred.
• Strong judgement for resolving guest issues and incidents.
• Ability to lead, coach and develop front office staff.
• Commitment to brand standards and True Hospitality behaviours.

Responsibilities

• Lead the overnight Front Office operation with prompt, personalised service.
• Oversee Reception, Concierge and Porter with consistent standards.
• Complete night audits and prepare daily financial reports.
• Monitor safety, security and compliance during night shift.
• Upsell opportunities and manage guest accounts.

Skills

Guest experience

Operations

Leadership

Communication

Job description

No two nights are the same - you might be settling in a late arrival, calming a frustrated guest, or working through an unexpected system issue.

You’ll keep a close eye on the audit as it comes together, ready to step in if something doesn't add up.
When required, you’ll step into the Night Manager's role directly — making confident, independent decisions to keep the hotel well supported through the night.

You’ll primarily be responsible for:

Guest Experience & Operations

• Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
• Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalates appropriately.
• Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
• Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
• Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
• Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
• Conduct effective overnight handovers and communicate key operational matters to the day team.
• Ensure all hotel health, safety, security, compliance and brand requirements are followed.

People

• Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
• Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
• Support recruitment, onboarding, development and succession planning within the Front Office team.
• Promote teamwork and effective communication across Front Office and wider hotel departments.
• Support the management of performance, conduct and other people matters in line with hotel policies and procedures.

Financial

• Complete and/or oversee the night audit and preparation of daily financial reports.
• Reconcile revenue, transactions, guest accounts and cashier balances, investigating and resolving discrepancies.
• Monitor guest credit, billing instructions and financial transactions in line with hotel policies and controls.
• Support labour management, rostering and timesheet approvals in line with business requirements.
• Identify opportunities to maximise revenue through upselling, walk-ins and other Front Office revenue streams.
• Maintain accurate cash handling and audit records.

Responsible Business

• Promote a safe environment for guests and colleagues and respond appropriately to hazards or incidents.
• Ensure health, safety, security and wellbeing procedures are followed and required actions are addressed.
• Support a culture of responsible and compliant hotel operations.