Assistant Night Manager

InterContinental 62s Group plc; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Job summary

InterContinental 62s Group plc is seeking a Night Manager to oversee overnight Front Office operations, deliver personalised guest service, and step in to resolve issues with confidence.

You will manage audit processes, coordinate handovers, ensure health and safety, and drive revenue opportunities through upselling while maintaining brand standards. Strong leadership and collaboration with the day team are essential.

Qualifications

• Proven experience leading overnight Front Office operations.
• Strong guest service orientation with problem solving skills.
• Ability to coach and develop Front Office team members.

Responsibilities

• Lead the overnight Front Office operation, ensuring prompt, professional service.
• Respond to guest concerns and issues with sound judgement and appropriate escalation.
• Oversee Reception, Concierge and Porter operations and maintain service standards.
• Monitor Front Office and public areas for presentation, safety and operational issues.
• Recognise and reward VIP, regular and IHG Rewards guests; promote True Hospitality.
• Ensure accurate handovers and communicate key matters to the day team.
• Maintain health, safety, security and brand compliance across the hotel.
• Oversee night audit and preparation of daily financial reports; reconcile accounts.
• Monitor guest billing and transactions; identify opportunities to maximise revenue.
• Support labour rostering and timesheet approvals; assist with wage controls.

Skills

Leadership

Guest service

Problem solving

Team coaching

Job description

No two nights are the same - you might be settling in a late arrival, calming a frustrated guest, or working through an unexpected system issue.

You'll keep a close eye on the audit as it comes together, ready to step in if something doesn't add up.
When required, you'll step into the Night Manager's role directly — making confident, independent decisions to keep the hotel well supported through the night.

You’ll primarily be responsible for:

Guest Experience & Operations

• Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
• Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalation appropriately.
• Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
• Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
• Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
• Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
• Conduct effective overnight handovers and communicate key operational matters to the day team.
• Ensure all hotel health, safety, security, compliance and brand requirements are followed.

People

• Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
• Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
• Support recruitment, onboarding, development and succession planning within the Front Office team.
• Promote teamwork and effective communication across Front Office and wider hotel departments.
• Support the management of performance, conduct and other people matters in line with hotel policies and procedures.

Financial

• Complete and/or oversee the night audit and preparation of daily financial reports.
• Reconcile revenue, transactions, guest accounts and cashier balances, investigating and resolving discrepancies.
• Monitor guest credit, billing instructions and financial transactions in line with hotel policies and controls.
• Support labour management, rostering and timesheet approvals in line with business requirements.
• Identify opportunities to maximise revenue through upselling, walk‑ins and other Front Office revenue streams.
• Maintain accurate cash handling and audit records.

Responsible Business

• Promote a safe environment for guests and colleagues and respond appropriately to hazards or incidents.
• Ensure health, safety, security and wellbeing procedures are followed and required actions are addressed.
• Support a culture of responsible and compliant hotel operations.